Treasury Analyst - Bank Access & Fraud Prevention

Greystar Management Services•Dallas, TX

1d•Remote

About The Position

This role is responsible for managing secure user access to banking systems, processing Check and ACH Positive Pay transactions to mitigate fraud risk and conducting detailed research to resolve banking and transaction-related issues. This position plays a critical role in maintaining operational efficiency, ensuring regulatory compliance, safeguarding financial transactions, and providing exceptional support across the organization's banking network.

Requirements

Bachelor's degree from an accredited college or university preferred in Business, Finance, Accounting, or a related field.
2–4 years of experience in banking operations, treasury, financial services, or a related operational environment.
Working knowledge of online banking platforms, user administration, and fraud prevention tools.
Experience working with multiple banking partners or within a high-volume treasury environment.
Demonstrated ability to conduct detailed research, analyze data, and resolve complex issues independently.
Strong critical thinking, analytical, and problem-solving skills.
Ability to prioritize competing deadlines while maintaining a high degree of accuracy.
Excellent organizational and time management skills.
Strong written and verbal communication skills with the ability to explain complex banking issues clearly.
Exceptional attention to detail and commitment to quality.
Self-motivated with the ability to work independently while collaborating effectively within a team.
Demonstrated customer service mindset with a sense of urgency and ownership.
Advanced proficiency in Microsoft Office Suite, particularly Excel (sorting, filtering, formulas, and data analysis).
Experience with online banking platforms such as JPMorgan Access, Wells Fargo CEO, Bank of America CashPro, or similar systems.
Familiarity with Check and ACH Positive Pay processing.
Knowledge of ACH processing, banking regulations, KYC requirements, fraud prevention, and internal controls.
Experience researching transaction histories, banking activity, and account maintenance requests.
Ability to quickly learn new banking systems and navigate multiple platforms simultaneously.

Nice To Haves

Demonstrate strong problem-solving skills and persistence when researching complex issues to achieve accurate and timely resolutions.
Be inquisitive and analytical, asking thoughtful questions to fully understand issues before determining the appropriate course of action.
Take ownership of assignments from initiation through resolution, ensuring follow-up and accountability.
Be comfortable navigating multiple online banking platforms and quickly learning new systems and technologies.
Exercise sound judgment when making decisions involving financial transactions, operational risk, and security.
Thrive in a fast-paced environment while effectively managing multiple priorities and meeting deadlines.
Build and maintain positive working relationships with internal customers, banking partners, and cross-functional teams through professional and responsive communication.
Demonstrate exceptional attention to detail while maintaining accuracy, confidentiality, and compliance with internal controls and banking regulations.
Be self-motivated, adaptable, and capable of working independently while contributing to a collaborative team environment.
Continuously seek opportunities to improve processes, enhance operational efficiency, and deliver outstanding customer service.

Responsibilities

Create, modify, and deactivate user access across various banking platforms.
Assign user permissions based on role requirements while ensuring compliance with internal security protocols.
Monitor access control systems and maintain accurate user access documentation.
Research and troubleshoot complex access issues by working directly with banking partners and internal stakeholders.
Independently resolve access-related problems while escalating only when appropriate.
Ensure adherence to internal policies, audit requirements, and regulatory standards.
Review and process Check and ACH Positive Pay files.
Validate payment information against authorized issue files.
Investigate Positive Pay exceptions, unauthorized transactions, and payment discrepancies to determine root cause.
Research historical transactions and banking activity to support accurate decision-making.
Coordinate with internal departments and financial institutions to resolve payment issues promptly.
Support implementation and ongoing maintenance of Positive Pay services for new and existing bank accounts.
Recommend process improvements to reduce recurring exceptions and improve operational efficiency.
Conduct detailed research to resolve bank account discrepancies, transaction inquiries, and operational issues.
Analyze banking activity across multiple platforms to identify trends, errors, and root causes.
Process account maintenance requests, product updates, and service changes.
Maintain accurate documentation of research findings, account updates, and resolutions.
Partner with internal departments and banking partners to resolve complex account issues.
Identify opportunities to streamline banking processes and improve customer experience.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.