Treasurer Application Specialist - COUNTY TREASURER

Sedgwick County•Wichita, KS

2d•Onsite

About The Position

Provides hardware and software technical support to all tag office staff. Ensures a timely resolution and a positive support experience by identifying, prioritizing, and communicating issue resolution. Performs follow-up assessment of previously resolved issues. Answers questions, provides training, and resolves specific problems. Liaise with the outside County software vendors.

Requirements

High School Diploma or equivalent.
Two years of experience in IT Network, IT Security, or a related field.
Up to two years of experience may be substituted with education that provides applicable knowledge and skills.
Valid US driver’s license without restrictions.
Current proof of automobile insurance.

Nice To Haves

Two or more years’ experience supporting web/SharePoint/tax systems applications.
Bachelor’s degree in Computer Science, Information Systems, or a related field.
COMP TIA A+.

Responsibilities

Build and configure desktop and laptop systems according to county standards and user requirements.
Install and set up desktops, printers, scanners, and other peripheral devices between offices and off-site locations.
Provide in-person, telephone, or remote technical support for hardware and software issues.
Answer, evaluate, and prioritize incoming telephone calls and emails.
Act as a point of escalation for complex technical issues that County IT (helpdesk) staff cannot resolve.
Create and maintain user IDs and passwords.
Create and maintain user folders in network drives.
Provide training and program support for software.
Train users on passwords and basic county computer structure and on network folders.
Address research, error correction, and maintenance issues.
Research and correct taxing unit anomalies prior to tax distributions.
Assist with Lien Holder master maintenance and error correction.
Update lien holder records with pertinent change information.
Match lien holder information error with current records and create new records if required.
Maintain and research records to create yearly billing for antique vehicles.
Add and update bookkeeping spreadsheets to reflect user acquisition and removal.
Create and maintain miscellaneous pamphlets and signs.
Act as a liaison with county web services for updates to information on Tag office intra/internet site.
Maintain inventory of county owned equipment.