Traveling Teller GA, Davis Rd.

SRP FEDERAL CREDIT UNION•Augusta-Richmond County, GA

3d•$17 - $17•Hybrid

About The Position

Under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor as part of a roving staff, will fill in various branches, creating a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Promotes a positive image of the Credit Union inside and outside the workplace. Requires traveling between SRP Federal Credit Union Branches. (Mileage coverage). Must have a valid driver's license, auto insurance, and dependable transportation.

Requirements

High school diploma or GED.
At least 1+ year of member/customer service and cash handling experience.
Excellent math skills.
Authentic People Skills (outgoing, friendly, approachable)
Member Service Focused
Team Player
Ability to Multi-Task
Ability to Work in a Fast, fast-paced environment
Relationship Skills
Self-Motivated
Active Listener
Adaptable.
Proficient with Microsoft Office software.
Must have a valid driver's license, auto insurance, and dependable transportation.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services software systems experiences preferred.

Responsibilities

Represents the Credit Union professionally and courteously to members and potential members.
Provides prompt, efficient, accurate, and friendly service in processing transactions.
Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability.
Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud.
Processes all other types of teller transactions.
Asks questions during interactions with members and employs excellent listening and communication skills effectively to uncover needs.
Makes referrals to the appropriate contacts.
Always exhibits a positive can-do attitude and provides amazing member service.
Advises members concerning Credit Union routine services and policies, including explaining what the Credit Union is (Credit Union philosophy).
Educates members on credit union online and mobile banking services that are a convenient method for members to conduct their business at any time from anywhere.
Proofs work as it is posted to improve accuracy and reduce errors.
Reconciles all transactions at the end of each day, including balancing all cash and checks.
Serves as backup and relief for other Tellers at different locations when needed.
Is responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.