Dallas TX Traveling Technician

CRV Surveillance•Dallas, TX

18h•Hybrid

About The Position

We are seeking a Traveling Technician to join our team. This role involves diagnosing and resolving complex technical issues related to security and surveillance systems, performing preventative maintenance, and providing on-site technical assistance to customers. The ideal candidate will have a strong background in technical troubleshooting, excellent customer service skills, and the ability to work independently and as part of a team. This position requires frequent travel and occasional work during evenings and weekends.

Requirements

High school diploma or equivalent required.
5+ years of experience in technical support or field service, with a proven track record of troubleshooting and resolving complex technical issues.
Experience in the fire, security and surveillance industry is required.
In-depth knowledge of security and surveillance systems, including hardware, software, and network components.
Expertise in troubleshooting and problem-solving, with the ability to identify root causes and implement effective solutions.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Valid driver's license and clean driving record.
NICET Level 1 certification in Fire Alarm Systems, or equivalent is required.
Must be able to lift and carry up to 50 pounds.
Must be able to climb ladders and work in confined spaces.
Must possess the values important to CRV Surveillance – Integrity, Passion for Customer Service, and Accountability.

Nice To Haves

Technical or vocational training in electronics, electrical systems, or a related field is preferred.
Additional certifications related to security and life safety systems are a plus.
Driver's License (Preferred)

Responsibilities

Diagnose and resolve complex technical issues related to security and surveillance systems, including cameras, access control devices, alarm systems, and other related hardware and software.
Conduct thorough system inspections and preventative maintenance to identify and address potential problems before they impact operations.
Perform repairs and replacements of faulty components, ensuring systems are restored to full functionality.
Utilize diagnostic tools and software to analyze system performance and identify areas for improvement.
Provide on-site technical assistance to customers, demonstrating professionalism and expertise.
Serve as a technical expert and trusted advisor to customers, providing clear explanations and solutions to their concerns.
Maintain a professional and courteous demeanor, even when dealing with challenging situations.
Proactively communicate with customers regarding the status of service requests and repairs, ensuring transparency and managing expectations.
Build and maintain strong relationships with customers, fostering trust and loyalty.
Collaborate with the Service Coordinator and other technicians to ensure efficient service delivery and resource allocation.
Share technical knowledge and expertise with other team members, contributing to a culture of continuous learning and development.
Provide guidance and mentorship to junior technicians, helping them develop their skills and knowledge.
Maintain accurate and detailed records of service calls, repairs, and maintenance activities.
Complete service reports and documentation in a timely and professional manner.
Utilize the service ERP system to track and manage service requests, ensuring accurate and up-to-date information.