Traveling Patient Care Coordinator - Ortho

Smile Brands•Fontana, CA

1d•Onsite

About The Position

As a Patient Care Coordinator, you’ll be one of the first people our patients meet and an important part of their experience with us. You’ll help patients feel welcomed, informed and supported throughout their dental journey—from scheduling their appointment to understanding their treatment and payment options. You’ll bring our G3 approach—Greeting, Guiding and Gratitude—to life by creating meaningful connections with patients and making every visit feel personal, positive and easy.

Requirements

1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
Knowledge of dental terminology preferred.
Strong communication and interpersonal skills.
A genuine passion for helping people.
Ability to build rapport and create positive relationships with patients.
Strong organization and attention to detail.
Comfortable working in a fast-paced, team-oriented environment.
A positive, professional and patient-first approach.

Nice To Haves

Previous experience in a dental or medical office setting

Responsibilities

Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
Help patients understand treatment recommendations, payment options and available financial arrangements.
Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.