Traveling Onsite Service Operations Specialist - San Francisco Bay Area
About The Position
In this role, you will report to the Supervisor of Operation Specialist and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Requirements
- High school diploma or GED is required
- Microsoft Suite Experience
- Overnight travel is required
- Will be using your own vehicle and the ability to fly (If traveling further out)
- Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19
- Must be able to lift up to 50 lbs
- Strong communication skills
- Knowledge of Information Access and System ESS
- A valid driver's license is required to perform the essential functions of the job
- Ability to prioritize tasks and meet deadlines
- Traveling between multiple locations in the San Francisco area
Nice To Haves
- Associates degree or undergraduate degree in a business or science-related field is a plus.
- 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
- Previous experience working in a GMP facility is strongly desired
- Having a CDL is a plus, not a requirement
- Cross-referencing and inside sales experience are a plus
- Forklift Certification is a plus
- Prior experience with VWR/Avantor products and services is a plus
- IATA, DOT, OSHA Right to Know, IMDG a plus
Responsibilities
- Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and /or emergency situations occur.
- Act as a backup to other territories and may require travel outside of the designated territory.
- Coordinates and leads team efforts and performs work related to customer requirements.
- Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
- Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
- Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.
- Trains Avantor Lab and Production Services associates on all service offerings.
- Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).
- Modifies and maintains quality metrics and key performance indicators.
- Manages a budget related to expense reports.
- Meets revenue, TOE, safety, performance, and quality goals and objectives
- Creates programs for enhanced service efficiencies.
- Perform other duties as assigned.
Benefits
- Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
- Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
- Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
- Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
- Celebrate your peers and earn points to redeem on gifts and products
- Overnight travel bonus
- Mileage reimbursement for miles driven to client locations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
