Traveling Field Installation Technician

NextLink•Hastings, NE

7d•Onsite

About The Position

The Traveling Field Installation Technician requires excellent customer service skills, technical ability and travel. They will travel full time to any of the states we operate in. This role will work a minimum of two weeks “out of market” and will return home to work two weeks “in home market”. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Requirements

Must be professional in dress, speech, and manner.
Must pass tower certification training program.
Must have a valid driver’s license with a safe/acceptable driving record in compliance with company policy.
Ability to work independently, using sound judgement principles.
Comfortable and recent experience working outdoors.
Must demonstrate accountability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
Must demonstrate a desire to learn, supported with a love for technology.
Must pass a drug screening test and a criminal background check.
Must be able to use tools to install equipment.

Responsibilities

Ability to travel.
Successfully complete and maintain the tower safety and rescue training program.
Climbing and working on communications towers, typically residential, for the purpose of installing, replacing, and repairing antenna systems equipment.
Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems at service calls and restore functional service to existing customers.
Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.