About The Position

The Dental Assistant supports clinicians by delivering the Perfect Patient Experience and helping create Patients for Life. The role includes patient care, office, and laboratory duties; preparing patients for oral examinations and treatment; and assisting dental professionals with care of the teeth, mouth, and gums. Dental assistants work collaboratively with specialty dental assistants, patients, and front-office staff, communicate constructively, keep commitments, and address problems practically. Specialty Dental Assistants assigned to areas such as oral surgery primarily support clinicians in that specialty and may need additional training. They may travel to multiple offices per day, sometimes several times per day, with travel that may be planned or unplanned and subject to change without notice. They are expected to maintain a professional appearance and demeanor, follow company and regulatory requirements, and support the organization’s patient experience, culture, and brand standards.

Requirements

  • High school diploma or GED equivalent, plus training courses mandated by the state for certification, licensure, or registration.
  • Certificates, licenses, or registrations as mandated by the applicable state.
  • Specialty Dental Assistants must have a valid driver’s license and automobile insurance, subject to background and motor vehicle record checks at hire, or reliable alternate transportation that enables timely travel between assigned offices.
  • Ability to respond to common inquiries from patients, staff, vendors, and other business-community members.
  • Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
  • Ability to interact effectively with clinicians and owner doctors.
  • Ability to interpret and apply policies and procedures.
  • Ability to read and interpret business, professional, technical, safety, equipment, and regulatory documents.
  • Effective verbal and written communication with patients and coworkers.
  • Ability to interpret written, verbal, or diagram-based instructions.
  • Ability to use basic computer software.
  • Self-motivated and reliable, able to work independently and as part of a team.
  • Ability to multitask without compromising work quality.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain the confidentiality of patient records.
  • Organized and detail-oriented, with the ability to work in a fast-paced environment.
  • Able to keep commitments, prioritize work, and achieve results; demonstrate adaptability, empathy, ethical conduct, and active listening.

Nice To Haves

  • One-year certificate from an accredited college or technical school, or an equivalent combination of education and experience.
  • Additional training may be required for specialty dental assistant assignments.

Responsibilities

  • Perform duties in accordance with the applicable state’s Dental Auxiliaries Table of Permitted Duties.
  • Support the Perfect Patient Experience by focusing patients on optimal treatment and addressing their individual needs and concerns.
  • Escort patients to and from the front desk and introduce them to other team members as appropriate.
  • Communicate with front- and back-office teams to help the Orthodontists’ schedule run smoothly and efficiently.
  • Maintain a clean, sterile, and cheerful environment.
  • Sterilize and disinfect instruments and equipment, and clean operatories according to applicable state infection-control guidelines.
  • Prepare patients for treatment and assist the dentist in providing efficient, quality dental treatment.
  • Complete radiographs and intra-oral pictures as directed by the clinician.
  • Prepare procedure tray setups and maintain adequate supplies in each operatory.
  • Keep patients’ mouths dry and clear using suction or other devices.
  • Instruct patients on postoperative and general oral health care as directed by the clinician.
  • Record patient charting and clinician notes in the digital patient chart as directed.
  • Present treatment records, consents, and health history to the clinician before treatment.
  • Maintain equipment according to manufacturer guidelines.
  • Work with the Lead Dental Assistant to ensure adequate clinical supplies are available.
  • Learn to operate technology and explain or demonstrate its operation to others.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Model company culture, values, standards, and operational practices based on the “We Believes.”
  • Demonstrate stewardship of the PDS Brand and make decisions consistent with its framework.
  • Implement the Perfect Patient Experience process to help gain Patients for Life.
  • Maintain a professional appearance and demeanor and address others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
  • Travel to multiple assigned offices as required; travel may be planned or unplanned and may change without notice.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401K
  • Paid time to volunteer in the local community
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