Traveling Customer Service Representative & Loan Officer , Full Time
About The Position
Join SC State Credit Union as a Traveling Customer Service Representative/Loan Officer! As an integral part of our team, you will have the opportunity to provide exceptional service, tailor financial solutions, and build lasting relationships with our members. With a focus on customer-centricity and excellence, you will play a key role in contributing to our mission of supporting the financial well-being of our members. If you are a smart, customer-focused individual looking to make a difference in people's lives while advancing your career in the credit union industry, this position is perfect for you. As a Traveling Customer Service Representative/Loan Officer at SC State Credit Union, you will assist members with their financial needs, including processing loan applications, providing account information, and resolving inquiries. You will actively engage with members to understand their financial goals and recommend appropriate products and services to meet their needs. Additionally, you will ensure compliance with regulations, maintain accurate records, and contribute to a positive and efficient work environment. With a focus on customer service excellence, you will handle member transactions promptly and accurately, aiming to exceed their expectations with every interaction. The available position is based out of the Columbia area, with regular travel to all Columbia area locations and periodic travel to other branches including in Aiken, Orangeburg, Florence and Charleston. Mileage is paid for out of town travel.
Requirements
- Customer service and lending experience is required.
- Strong communication and interpersonal skills.
- Ability to actively listen, empathize, and effectively communicate with members.
- Attention to detail.
- Customer-centric mindset.
- Passion for helping others.
- Flexibility, problem-solving skills, and a willingness to learn and adapt in a fast-paced environment.
- Team player with a positive attitude.
Responsibilities
- Assist members with their financial needs, including processing loan applications, providing account information, and resolving inquiries.
- Actively engage with members to understand their financial goals and recommend appropriate products and services to meet their needs.
- Ensure compliance with regulations.
- Maintain accurate records.
- Contribute to a positive and efficient work environment.
- Handle member transactions promptly and accurately, aiming to exceed their expectations with every interaction.
Benefits
- Health, RX, Dental, and Vision insurance
- Matching 401k
- Discretionary Profit Sharing
- Employer Paid Long Term Disability
- Paid Holidays
- Paid Annual Leave and Sick Leave
- Medical Flex Spending and Dependent Care Accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
