Traveler Experience Counselor I ONSITE Ellsworth AFB, SD

Amex • Ellsworth, SD

2d • Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. On a day-to-day basis, you will: Work on-site with our government clients Create and complete travel arrangements (air, hotel, car, rail) Ensure reservations are built according to client standards and preferences Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares Escalate most complex bookings to more experienced staff Assignments include both routine and non-routine work Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Requirements

• English fluent – written and spoken
• Detail-oriented
• Good verbal and written communication skills
• Basic MS Office
• A genuine passion for high-quality customer service
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow!

Nice To Haves

• 2nd language a plus
• Any travel industry-related experience
• Customer Service

Responsibilities

• Work on-site with our government clients
• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform
• leadership courses
• new job openings available to internal candidates first

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed