Travel Teller (Winter Garden)

Seacoast Bank Careers•Winter Garden, FL

2d•Hybrid

About The Position

This position will travel to and work in various branch locations as needed. The role involves relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. It also includes processing financial transactions, ensuring adherence to banking regulations and procedures, and maintaining a high level of customer service. The position requires flexibility in scheduling and the ability to work independently while also collaborating with team members.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to the highest legal and ethical standards applicable to our industry.
Be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
On time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Prepare for various customer interactions, build rapport, and effectively utilize questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services, and confidently explain these offerings.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills, speak clearly and persuasively, and respond promptly to customer needs.
Seek out appropriate people for complex financial matters and balance business needs with customer requests while managing risk.
Embrace new technology and stay updated on industry changes to foster innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in the outbound calling process and identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and assist customers with self-service products/processes.
Process checks, cash, and the sale of negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.