Travel Support Advisor

Zurich Insurance Company Ltd. • Houston, TX

6d • Hybrid

About The Position

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. In this role you’ll help customers understand our travel insurance offerings and make confident decisions about their coverage. In the World Service Center, you will take a consultative approach, listening to customer’s travel plans and recommending the insurance product that best fits their needs. If you are interested in a fast-paced environment, with opportunities for career growth, this is the role for you!

Requirements

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi-task and stay organized
• A positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.
• Ability to work 2nd shift between 12pm-10pm Monday-Friday with rotating weekend
• A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.

Responsibilities

• Answer incoming calls, delivering top-notch-service and providing clear and accurate information on our products and services.
• Use strong listening skills to effectively cater to our customer’s specific travel needs.
• Solve problems creatively and think outside the box.
• Document interactions with precision and professionalism.
• Collaborate with leadership and teammates to continuously build skills.
• Maintain knowledge of our insurance products, services and overall benefits.

Benefits

• Shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am
• Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
• Take the time you need, for you and your community. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
• Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
• Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED