Travel Services Coordinator
Broadstreet Properties LTD•Campbell River, BC
•CA$49,920 - CA$62,400
About The Position
The Travel Coordinator is responsible for coordinating, booking, and managing corporate and executive travel arrangements with a strong focus on accuracy, service excellence, cost control, and policy compliance. This role supports senior leaders, executives, and internal stakeholders by ensuring seamless end-to-end travel experiences while maintaining detailed records and operational discipline. This position operates at a high execution level and serves as a critical operational partner to the Lead Travel Coordinator.
Requirements
- Minimum 2 years of experience in travel coordination, administrative support, or customer service in a corporate environment.
- Demonstrated experience booking and managing professional or business travel.
- Strong organizational skills with the ability to manage multiple bookings and competing priorities simultaneously.
- High attention to detail and accuracy in documentation and scheduling.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
- Ability to handle confidential information with discretion and professionalism.
- Must successfully pass employment, reference, and criminal background checks.
Responsibilities
- Coordinate and book domestic and international travel for executives and corporate staff, including flights, accommodations, ground transportation, and related services.
- Manage multi-leg and complex itineraries with attention to timing, cost efficiency, and traveler preferences.
- Respond promptly to travel changes, cancellations, delays, and urgent last-minute requests.
- Act as the primary point of contact for travelers before, during, and after travel.
- Ensure all travel arrangements comply with company travel policies and approval processes.
- Identify cost-effective options while balancing traveler comfort, business needs, and time sensitivity.
- Support expense tracking by ensuring bookings and invoices are accurate, documented, and coded correctly.
- Liaise with airlines, hotels, travel agencies, and ground transportation providers to resolve booking issues and service concerns.
- Maintain professional relationships with travel vendors to ensure consistent service quality and responsiveness.
- Escalate vendor issues or service failures to the Lead Travel Coordinator as required.
- Maintain accurate and up-to-date records of travel bookings, confirmations, changes, and expenses.
- Prepare travel summaries, itineraries, and supporting documentation for travelers and internal stakeholders.
- Assist with reporting, reconciliation, and audit requests related to travel expenditures.
- Identify opportunities to improve travel coordination processes, tools, and documentation.
- Support the implementation of standardized travel procedures and best practices.
- Collaborate closely with the Lead Travel Coordinator and internal teams to ensure consistent service delivery.
Benefits
- Employer paid extended health, vision, and dental coverage (including family)
- Employee and Family Assistance Program
- Employee Referral Program
- Yearly health and wellness benefit
- RPP eligibility after 1 year
- Employee recognition program
- In-house professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
