Travel Services Consultant (Hybrid)

CAA Club Group • Markham, ON

1d • Hybrid

About The Position

At CAA Club Group (CCG), we are passionate about keeping our Members safe and providing them with peace of mind through essential products and services. As a trusted Member-based organization with over 2.6 million Members across Ontario and Manitoba, we advocate for road safety, environmental issues, seniors' mobility, and consumer protection. We foster a collaborative environment where Associates support each other and drive change to deliver the best for our Members. CAA Travel is a part of the CCG of Companies. We are an award-winning, purpose-driven organization committed to delivering an exceptional Associate experience, offering work-life harmony, continuous learning, incredible rewards, competitive benefits, and a culture where everyone belongs.

Requirements

• 2-3 years customer service and sales experience
• TICO certification completion or working towards/ willing to complete
• Excellent communication skills both written and oral
• Excellent organizational skills
• Available to work call centre operation hours - Monday-Friday 8:30am-8pm, Saturday & Sunday 9am-4:30pm

Nice To Haves

• Prior Travel Agency experience
• Familiarity with Sabre system
• Post-secondary education in Travel and Tourism, or related field

Responsibilities

• Providing exceptional worldwide travel services to Members and non-Members.
• Ensuring client records and files are consistently up to date and maintained.
• Providing regular follow-up with clients.

Benefits

• Access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum
• Education reimbursement program
• Incredible rewards
• Travel incentives
• Product and service discounts
• Pay-for-performance
• Best-in-class recognition programs
• Competitive benefits that include a defined contribution plan
• Personal spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree