AAA Virtual Hiring Event - Part-Time Travel Sales Advisor
About The Position
AAA is seeking talented individuals to join our Travel team as Travel Sales Advisors. This role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated, possess world-wide travel knowledge, and work with a high level of accuracy. Travel Advisors act as consultants, tailoring AAA products and services to create unique and memorable vacation experiences. The position handles full-service international cruise & tour bookings, air, hotel, car, & rail ticketing, and all related Member servicing, with secondary focus on Membership Sales & Servicing. This is a part-time, onsite position requiring 24 hours per week at AAA San Rafael, with Saturday availability required.
Requirements
- High school diploma or equivalent
- 3+ years of general sales experience
- Strong working knowledge of computer applications (e.g., Google Workspace)
- Effective telephone skills
- Strong consultative selling skills with the ability to listen to members’ needs
- Self-motivated sales drive and documented sales success
- Detailed knowledge of travel products
- Knowledge of worldwide geography, the ability to read and interpret maps and brochures
- Ability to identify customer needs and recommend solutions
- Application of good judgment and decision making
- Ability to work efficiently both independently and as part of a team
Nice To Haves
- Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
- GDS experience preferred (Apollo/Galileo/Travelport)
- Bilingual communication skills are a plus
- 3+ years of recent experience selling international and domestic travel services
Responsibilities
- Owns the relationship with the member from beginning to end of each travel-related transaction.
- Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
- Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
- Maintains minimum production goals in travel sales and sales of Travel Partner and proprietary products.
- Cross-sells products such as credit cards and membership, independently and by collaborating with specialized team members.
- Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
- Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
- Investigates and responds to travel-related member questions/complaints, and recommends solutions.
- Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
- Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
- Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
- Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
- Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Benefits
- Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly.
- Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
