Travel Sales Advisor

AAA Mountain West Group•San Jose, CA

1d•$0 - $38,000•Onsite

About The Position

AAA Mountain West Group (MWG) is seeking a Travel Sales Advisor to join their team. This role is responsible for managing member relationships throughout travel-related transactions, selling various travel packages, and initiating contact with potential clients to generate new business. The advisor will also cross-sell products like credit cards and memberships, research and compare travel options to meet member needs, and stay updated on travel industry trends. Additionally, the position involves processing travel documents, handling ticketing, and utilizing industry-specific systems. The role requires strong sales skills, knowledge of travel products and geography, and the ability to work both independently and as part of a team.

Requirements

High school diploma or equivalent
3+ years of general sales experience
Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills.
Strong consultative selling skills with the ability to listen to members’ needs
Self-motivated sales drive and documented sales success
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Ability to identify customer needs and recommend solutions
Application of good judgment and decision making
Ability to work efficiently both independently and as part of a team

Nice To Haves

Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
GDS experience preferred (Apollo/Galileo/Travelport)
3+ years of recent experience selling international and domestic travel services
Bilingual communication skills are a plus

Responsibilities

Owns the relationship with the member from beginning to end of each travel related transaction.
Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
Investigates and responds to travel-related member questions/complaints, and recommends solutions.
Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Benefits

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly.
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program