Travel Sales Advisor Specialist - Contact Center
About The Position
The Sales Advisor Specialist grows sales through strong relationships with travel advisors and agency partners. The role drives quote conversion, booking growth, and advisor engagement through proactive outreach, consultative selling, pipeline management, and consistent follow-up. The specialist partners with travel advisors to identify opportunities, recommend solutions, and convert travel interest into confirmed bookings while providing an exceptional advisor experience. The position is part of the Customer Experience Center, which provides sales, service, and support across the travel journey for the US and Canada markets. The team guides guests and travel advisor partners during planning and booking, provides support before and during travel, and assists after trips to promote satisfaction and loyalty.
Requirements
- At least 1 year of experience in sales, customer service, travel, hospitality, or a contact center environment.
- Strong communication, customer service, and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced, performance-driven environment.
- Experience using CRM systems, Microsoft Office, and business technologies.
- Strong organizational, follow-up, and schedule-adherence skills.
- Must be located and authorized to work in the United States or Canada.
Nice To Haves
- Travel industry experience.
Responsibilities
- Achieve sales, conversion, booking, and passenger growth goals.
- Convert quotes and opportunities into booked travel.
- Receive calls and emails and proactively contact travel advisors to maximize sales opportunities.
- Recommend products, promotions, and upsells to increase revenue and encourage sales.
- Maintain productivity and performance standards.
- Build and maintain long-term relationships with travel advisors and agency partners.
- Provide consultative sales support and destination expertise.
- Communicate professionally, accurately, and promptly by phone and email, including proactive engagement and follow-up.
- Maintain effective, collaborative working relationships across departments.
- Own and progress assigned quotes, opportunities, and sales activities.
- Document a next step and follow-up plan for every opportunity.
- Maintain accurate CRM records and documentation and follow pipeline-management practices to maximize booking opportunities and conversion rates.
- Deliver exceptional service while achieving sales goals.
- Maintain knowledge of products, promotions, and destinations.
- Participate in coaching, training, and professional development activities; apply feedback to improve sales effectiveness.
- Use CallMiner to improve sales effectiveness and customer interactions.
- Meet or exceed department quality-score standards and apply coaching to improve communication, customer engagement, and sales results.
- Demonstrate professional, consultative sales behaviors on all interactions and pursue continuous improvement through quality, accountability, and skill development.
- Participate in meetings and Microsoft Teams chats.
- Work rotating Saturdays, with a compensating day off during that week; work overtime as needed.
Benefits
- Generous benefit package, including travel benefits and retirement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
