Travel RN Case Manager, Remote

Trinity Health•Athens, GA

1d•Remote

About The Position

In collaboration with internal and external disciplines, the Travel RN Case Manager directs and coordinates patient care from admission through transfer or discharge. The role supports cost-effective use of hospital resources, minimizes patients’ out-of-pocket expenses, provides customer support, promotes appropriate resource utilization, and advocates for patients. The position assesses, plans, evaluates, and coordinates patient care management, discharge planning, and utilization needs. It works with interprofessional teams to meet patient care goals, address patient experience, identify and coordinate discharge needs, provide clinical information to outside agencies, and resolve barriers to effective patient stay management and continuity of care. The role also provides patient and family education, consultation and education for colleagues and leaders, and accurate documentation of assessments, interventions, transitions, and outcomes. It uses computer systems and complies with applicable laws, regulations, policies, and professional standards. The position requires a valid RN license, a BSN, and BLS certification. A master’s degree is preferred. Candidates need 3–5 years of case management experience in a hospital or community setting, along with strong communication, analytical, organizational, collaboration, adaptability, and prioritization skills. The role requires proficiency with common software and electronic medical records.

Requirements

Valid RN license.
BSN required.
BLS certification required.
3–5 years of case management experience in a hospital or community-based setting.
A personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.
Comfort operating in a collaborative, shared-leadership environment.
Exceptional interpersonal and relationship-building skills to collaborate with stakeholders and promote management, colleague, and physician involvement and accountability.
Ability to address and prioritize multiple projects, demands, and issues simultaneously.
Excellent verbal, written, and presentation skills; advanced analytical skills; strong organization; and a highly professional manner and appearance.
Demonstrated ability to work in a collaborative, shared-leadership environment.
High degree of self-motivation, assertiveness, and goal-attainment capability.
Effective negotiation, persuasive, business-planning, and verbal and written communication skills.
Ability to adapt to changing processes and schedule requirements.
Ability to acknowledge and analyze formal and informal assessments of health care market trends and their actual or potential organizational impact.
Knowledge of budget processes, quality improvement, report distribution, The Joint Commission standards, state and federal regulations, and Six Sigma and LEAN methodologies.
Proficiency in common software applications and electronic medical records, including Word, Excel, and PowerPoint.
Ability to adapt to frequently changing work priorities and organize work priorities as they change.
Manual dexterity to operate a keyboard and hearing ability for extensive telephone and in-person communication.

Nice To Haves

Master’s degree preferred.

Responsibilities

Assess, plan, evaluate, and coordinate patient care management, discharge planning, and utilization needs.
Support capacity-management and case-management goals, including length-of-stay goals and identification of avoidable delays.
Coordinate with the interprofessional team to meet patient care goals.
Partner with site Patient Experience champions to support patient satisfaction outcomes.
Identify discharge needs, determine an appropriate transition level of care, coordinate plans, and resolve continuity issues to help prevent readmission.
Ensure appropriate clinical information is provided to outside agencies.
Communicate pertinent information to patient care team members effectively and professionally.
Identify and eliminate barriers to effective patient stay management and promote improvements in work processes.
Pursue professional development and maintain licensure.
Advocate for patients’ legal, social, and ethical rights while balancing available resources and hospital financial stewardship.
Refer quality issues and poor utilization of services to appropriate sources.
Coordinate and facilitate patient and family education.
Educate hospital leadership and colleagues about current case-management practices, patient coordination issues, and unit-specific trends.
Consult with professional colleagues and employees regarding patient stay options, financial considerations, psychosocial concerns, risk management, and ethical issues.
Document patient assessments, interventions, transitions, and outcomes according to applicable standards, policies, procedures, and guidelines.
Use computer systems.
Maintain knowledge of applicable laws, regulations, compliance requirements, and organizational policies and procedures.