Travel Property Adjuster – Field Estimating – Remote (Eastern Time Zone)

Allstate • USA - MD (Remote), MD

7d • $52,800 - $117,700 • Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of a Field Property Adjuster, and what it takes to do the job! As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Candidates located in Detroit, MI; Baltimore, MD; Nashville, TN; Pennsylvania; New York; or within Eastern Time Zone locations are preferred.

You'll wear a few hats that will require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.

The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

You’re provided with comprehensive training: Training will be Monday – Friday and you will be required to attend approximately 2 weeks of training that will take place in Wheeling, IL, or Dallas, TX. The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work Ongoing training opportunities for continuous improvement happen regularly on the job

Requirements

• This field position requires up to 90% out‑of‑town travel
• To meet travel expectations, candidates should be located close enough to a major airport to allow convenient same‑day travel
• Valid driver’s license
• Ability to carry a 50‑pound ladder and access up to a 6/12 pitch on a one‑ to two‑story roof
• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently
• Xactimate

Nice To Haves

• 2+ years of experience preparing property estimates
• Prior experience as a Property Adjuster
• Proficiency with estimating software, such as Xactimate
• Strong commitment to delivering exceptional customer service
• Ability to work independently while managing multiple priorities
• Proactive problem‑solving skills with a positive, solution‑oriented mindset
• Strong organizational skills with the ability to multitask in a fast‑paced environment
• Clear, professional written and verbal communication skills
• Candidates located in Detroit, MI; Baltimore, MD; Nashville, TN; Pennsylvania; New York; or within Eastern Time Zone locations are preferred.

Responsibilities

• Traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently.
• Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring, being compassionate, clear, and a committed partner in each claim.
• Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements, and keep a clear record of work in a claims system.
• Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

• Comprehensive training program
• Ongoing training opportunities for continuous improvement
• Sign On Bonus: $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs.
• Opportunity to shape the future of protection while supporting causes that mean the most to you.
• Meaning and value in work.
• Environment that fosters innovative thinking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed