Travel Property Adjuster - Field Estimating – Remote (Eastern Time Zone)

Allstate • USA - TN (Remote), TN

6d • $52,800 - $117,700 • Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of a Field Estimating Property Adjuster:
As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.
You'll wear a few hats that will require a level of experience:
The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Willing and able to carry a 50-pound ladder.
• Able to access up to a 6/12 pitch on either a one to two-story roof.
• Valid driver's license.
• Willingness to travel as part of the job requirements.
• Must reside within 50 miles of an airport.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• Ability to work independently, starting from home.
• Ability to travel to different locations.
• Proactive problem-solving skills.
• Positive attitude toward challenges.
• Excellent organization and multitasking abilities in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

• 2+ years of experience writing water damage estimates.
• Previous experience as a property adjuster.
• Proficiency in estimating software like Xactimate.

Responsibilities

• Traveling to customers' homes to conduct on-site inspections.
• Investigating coverage for claims.
• Preparing estimates for claims.
• Settling claims promptly and efficiently.
• Handling virtual claims countrywide.
• Leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Focusing expertise on water losses.
• Providing exceptional customer service.
• Investigating property claims by performing detailed reviews of damage.
• Interpreting policies to determine coverage.
• Communicating with customers via phone, email, and video chat.
• Negotiating claims settlements with customers, vendors, third party carriers and claimants.
• Utilizing multiple tools, estimate tools, job aids, and additional settlement platforms.
• Executing policies along policy agreements.
• Keeping a clear record of work in a claims system.
• Ensuring timely and accurate documentation is completed.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling.
• Time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• Mileage reimbursements for personal vehicle usage during work.
• A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed