Travel Program Manager

American Express Global Business Travel

1d•$88,200 - $163,800

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll Do Execute multi-work stream engagements effectively, prioritizing customer requests using appropriate project management methodologies and tools Provide day-to-day support to travelers and suppliers, addressing questions, guidance requests, and escalation issues Ensure awareness and communication of travel policy across the organization and conduct on-site training seminars Deliver relevant reporting materials to key stakeholders across all markets, focusing on spend and behavior analytics Monitor KPIs, track travel policy effectiveness, and drive regular policy update initiatives Lead a team of subject matter experts in strategy, program management, on-boarding, change management, and cost management Collaborate with travel management, account managers, and service delivery teams to implement recommendations operationally Lead demand management activities, drive online process awareness, and partner with business stakeholders to optimize T&E spend Maintain intranet travel pages, internal social media presence, and facilitate best practice sharing with client stakeholders Analyze data, develop insights, and create actionable recommendations to support strategic sourcing and program optimization What We're Looking For Proven strategic leadership experience managing travel programs and leading cross-functional teams of subject matter experts Strong program management expertise with demonstrated success in on-boarding, change management, and cost optimization Excellent analytical and problem-solving skills with ability to develop data-driven hypotheses and actionable recommendations Demonstrated stakeholder management capability across multiple markets and organizational levels Strong communication and presentation skills with experience in training, knowledge sharing, and internal communications Solid understanding of T&E spend management, ROI optimization, and business intelligence principles Proficiency with project management methodologies, tools, and best practices for executing complex engagements Customer-focused mindset with commitment to delivering solutions-based strategies aligned with business objectives Ability to manage competing priorities, drive change initiatives, and adapt to evolving business needs Experience with travel policy compliance, travel category management, and strategic sourcing initiatives Location United States The US national base salary range for this position is from $88,200.00 - $163,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More

Requirements

Proven strategic leadership experience managing travel programs and leading cross-functional teams of subject matter experts
Strong program management expertise with demonstrated success in on-boarding, change management, and cost optimization
Excellent analytical and problem-solving skills with ability to develop data-driven hypotheses and actionable recommendations
Demonstrated stakeholder management capability across multiple markets and organizational levels
Strong communication and presentation skills with experience in training, knowledge sharing, and internal communications
Solid understanding of T&E spend management, ROI optimization, and business intelligence principles
Proficiency with project management methodologies, tools, and best practices for executing complex engagements
Customer-focused mindset with commitment to delivering solutions-based strategies aligned with business objectives
Ability to manage competing priorities, drive change initiatives, and adapt to evolving business needs
Experience with travel policy compliance, travel category management, and strategic sourcing initiatives

Responsibilities

Execute multi-work stream engagements effectively, prioritizing customer requests using appropriate project management methodologies and tools
Provide day-to-day support to travelers and suppliers, addressing questions, guidance requests, and escalation issues
Ensure awareness and communication of travel policy across the organization and conduct on-site training seminars
Deliver relevant reporting materials to key stakeholders across all markets, focusing on spend and behavior analytics
Monitor KPIs, track travel policy effectiveness, and drive regular policy update initiatives
Lead a team of subject matter experts in strategy, program management, on-boarding, change management, and cost management
Collaborate with travel management, account managers, and service delivery teams to implement recommendations operationally
Lead demand management activities, drive online process awareness, and partner with business stakeholders to optimize T&E spend
Maintain intranet travel pages, internal social media presence, and facilitate best practice sharing with client stakeholders
Analyze data, develop insights, and create actionable recommendations to support strategic sourcing and program optimization

Benefits

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

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