FCM - Travel Program Administrator - Remote, USA

Flight Centre

1d•$65,000 - $80,000•Remote

About The Position

FCM Consulting is seeking a Travel Program Administrator to provide dedicated support for a corporate travel management client. In this high-impact role, you'll partner closely with travel managers, program leads, and account management teams to help deliver a seamless travel program experience. You'll be at the center of traveler support, supplier engagement, reporting, and program administration, helping drive service excellence, traveler satisfaction, and operational success.

Requirements

3+ years of corporate travel management or account management experience.
Proven experience navigating large organizations and complex stakeholder environments.
Experience with TMC (Travel Management Company) and/or travel and expense reporting.
Intermediate Microsoft Office proficiency with advanced Excel skills.
Excellent written, verbal, and interpersonal communication skills.
Strong project management and organizational capabilities.
Analytical mindset with strong attention to detail and ability to manage competing priorities.
Ability to thrive in a dynamic, fast-paced environment.
High level of professionalism and confidentiality.
Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Serve as the primary point of contact for day-to-day traveler and travel arranger inquiries.
Build strong relationships with Executive Assistants and participate in recurring stakeholder meetings.
Manage and maintain the client travel inbox, responding to questions and directing inquiries appropriately.
Track and maintain issue logs for supplier, TMC, and travel program-related concerns.
Collaborate with sourcing teams to support negotiated supplier agreements that improve traveler experience and deliver savings.
Support strategic sourcing initiatives, including RFPs and supplier performance management activities.
Collect, analyze, and summarize supplier performance reporting for travel-related vendors.
Coordinate and participate in supplier quarterly business reviews.
Understand and support traveler safety and duty of care programs.
Direct travelers and stakeholders to appropriate risk management resources.
Contribute to internal communication initiatives across travel platforms and communication channels.
Track key performance indicators and support ongoing program success measurement.
Prepare and distribute KPI and traveler feedback reports for travel program leadership.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses