Travel Plaza Coordinator (Administrator II)

Maryland Department of Transportation•Baltimore City, MD

10d•Hybrid

About The Position

The Travel Plaza Coordinator is responsible for tracking customer inquiries and responses, action items, events, insurance renewals, financial data, and other contractual requirements, and assists in ensuring the Concessionaire’s compliance with all contractual requirements. The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and – most importantly – our employees to achieve these goals.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Five years of experience in administrative staff or professional work.
Two years of this experience must include developing automated spreadsheets, ledgers, and reports using accounting/financial management systems, and Microsoft Excel (including advanced functions such as pivot tables, and macros).
Possess a Driver's License valid in the State of Maryland.

Nice To Haves

Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Responsibilities

Tracks insurance certificate renewal dates for Travel Plazas, Sunoco, and fueling franchise owners by confirming receipt of current certificates and correct coverage amounts year to year, and document any variances.
Tracks environmental inspection dates to confirm receipt of biannual and annual reports of fuel tank and groundwater testing.
Enter and submit customer complaints, ascertain repetitive complaints, and alert the administrator where escalations are immediately needed.
Assist with bi-weekly Travel Plaza inspections and track inspections findings.
Monitors all items in need of replacement/repair to ensure they are addressed in a timely manner.
Attends weekly, monthly, and quarterly operational and executive meetings.
Codes invoices and tracks for approval/payment status.
Inputs monthly revenue financial data into Excel schedules.
Tracks customer service emails to ensure Areas USA complaints are handled timely by MDTA/Division of Communications, and Maryland Department of Transportation Governor’s Office email boxes.