Travel Plaza Cashier

Onvo•Pottsville, PA

2d•Onsite

About The Position

The primary purpose of the Cashier is to directly interact with customers and provide fast and friendly customer service while maintaining a clean safe environment. This role involves greeting customers, providing a pleasant shopping experience, responding to inquiries, and handling complaints according to company policies. The Cashier will also develop product knowledge, offer recommendations, process sales accurately using point-of-sale equipment, and manage cash handling procedures including till balancing and maintaining cash drawer levels. Additionally, the role includes receiving and stocking merchandise, ensuring stock is presentable, applying the FIFO system, removing damaged or out-of-date stock, and following portion control guidelines. Security and loss prevention are key, requiring maintenance of store control and adherence to closing procedures. The Cashier is also responsible for maintaining high standards of cleanliness according to sanitary standards, including sweeping, mopping, cleaning surfaces, restrooms, and the parking lot. Teamwork and communication are essential, involving effective collaboration, assisting team members, and reporting issues to management. The role also requires performing all duties safely and responsibly, complying with safety policies, and reporting unsafe practices.

Requirements

Physically capable of standing for long hours.
General knowledge of all point-of-sale equipment.
Must be able to lift up-to 50 pounds following proper lifting procedures.

Responsibilities

Greet every customer in a quick and courteous manner.
Provide a pleasant shopping experience for all customers and respond to customer inquiries in a timely fashion.
Handle all customer complaints according to company policies and procedures.
Develop and maintain product knowledge and provide customers with product recommendations.
Process customer sales accurately and efficiently in compliance with company policies and procedures.
Perform till balancing as per company procedures at the start and end of each shift.
Ensure cash drawer levels are maintained in compliance with company policies and procedures.
Receive and stock all merchandise in accordance with company policy.
Ensure stock is faced up, clean and presentable at all times.
Apply the FIFO (first in first out) system, when receiving or stocking any product.
Ensure all damaged and/or out of date stock is removed, accurately recorded and placed in designated quarantine area.
Follow portion control and quantities of preparation to minimize loss.
Maintain full control of the store and its contents at all times using prevention techniques as per company to minimize loss (i.e. drive offs or retail theft etc).
Follow company policies and procedures for securing the premises upon end of day closure.
Maintain a high standard of cleanliness.
Clean in accordance with the Onvo’s/brand specific sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, counters, tables and service equipment.
Clean the customer service area by removing trash, cleaning restrooms and the parking lot.
Work effectively with others (individuals and departments) in a positive, supportive and cooperative manner.
Help other team members in their duties and assist new associates in learning their new job skills.
Communicate any issues of concerns and ensure all internal matters are presented to GM in a timely manner.
Perform all duties in a safe and responsible manner to assure workers, customers, suppliers/contractors and the environment are not at risk.
Comply with all company safety policies, procedures and instructions.
Use materials handling procedures and equipment provided to minimize contamination or injury.
Report to management any unsafe practice or condition and follow all Onvo safety initiatives.