Travel Operations & Client Concierge

arrivia • Tucson, AZ

43d • Onsite

About The Position

As a Travel Operations & Client Concierge, you will partner closely with our Travel Advisors to deliver flawless, stress-free vacation experiences for our clients. From the moment a trip is booked until the traveler returns home, you will handle the crucial administrative, coordination, and quality control steps that turn a standard trip into a dream vacation—with a heavy focus on the exciting world of cruises and premium tours. This is a stable, reliable, on-site position at our Tucson office. It offers a perfect gateway into the hospitality world for an organized professional looking for a dependable workplace and a clear path for upward career mobility.

Requirements

• Experience in hospitality, customer service, administrative support, or the travel sector is preferred.
• Strong verbal and written communication skills with a knack for building positive relationships.
• A natural tendency toward high accuracy, accountability, and spotting the little things that others might miss.
• The ability to prioritize your daily workload and multitask efficiently in a steady environment.
• Comfortable utilizing standard office tech, including Microsoft Office (Word, Excel, Outlook, Teams) and basic database/CRM tools.

Nice To Haves

• A collaborative team player who communicates clearly, stays incredibly organized, and follows through on every task.

Responsibilities

• Advisor Support: Assist our active Travel Advisors with administrative management of client bookings and vacation logistics.
• Itinerary Management: Build, update, and organize comprehensive client itineraries and travel documentation.
• Quality Assurance: Conduct rigorous reviews of reservation details, confirmations, and final documents to guarantee 100% accuracy before departure.
• Supplier Coordination: Act as a main point of contact for cruise lines, hotels, tour operators, and other global travel vendors.
• Timeline Tracking: Keep a close eye on booking deadlines, upcoming payment windows, and outstanding reservation requirements.
• System Operations: Maintain impeccable records and updates within the company’s CRM and internal booking platforms.

Benefits

• A supportive, community-focused workspace in Tucson with a consistent schedule and dependable team.
• A launching pad to transition into a Travel Agent position, where you will eventually design and book incredible custom cruise experiences for clients.
• Deep discounts and exclusive rates on cruises, resorts, and vacation experiences worldwide.
• A dependable base salary of $37,500 per year, plus a comprehensive corporate benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed