Travel Nurse Agency Account Manager
About The Position
The Travel Nurse Agency Account Manager builds, manages, and expands relationships with healthcare facilities, hospital systems, managed service providers (MSPs), and vendor management partners to support travel nurse staffing solutions. This position is the central point of contact among clients, recruiters, clinicians, compliance teams, and internal operations, helping ensure accurate job order management, timely candidate submissions, strong service delivery, and growth of staffing partnerships. The role balances client engagement, workforce solutions, revenue growth, and cross-functional collaboration. It is based at the Corporate Headquarters in Oklahoma City, Oklahoma, and follows a four-day in-office schedule with the flexibility to work remotely one day each week, based on business and department needs. After-hours interest and submission support rotations may be required as needed.
Requirements
- At least 2 years of experience in healthcare staffing, travel nurse staffing, account management, recruiting, client services, or a related healthcare sales or service role.
- Knowledge of travel nurse staffing operations, including job order management, candidate submissions, contracts, credentialing, and assignment lifecycle processes.
- Strong client service, communication, negotiation, and relationship-building skills.
- Ability to manage multiple priorities, high-volume staffing needs, urgent requests, and competing deadlines in a fast-paced environment.
- Strong attention to detail and commitment to accurate documentation, follow-through, and process compliance.
- Proficiency with Microsoft Office Suite, applicant tracking systems (ATS), CRM tools, and vendor management systems (VMS).
- Ability to work independently and collaborate effectively with recruiters, compliance, payroll, billing, operations, and leadership teams.
Nice To Haves
- Experience supporting travel nurse accounts in acute care, long-term care, allied health, or per diem healthcare staffing environments.
- Experience working with MSP programs, VMS platforms, and large healthcare systems.
- Understanding of nursing specialties, clinical unit requirements, travel contract structures, bill rates, pay packages, and margin considerations.
- Demonstrated ability to grow account revenue, improve fill rates, and strengthen long-term client partnerships.
- Experience resolving client escalations, improving service outcomes, and maintaining strong stakeholder relationships.
Responsibilities
- Manage assigned client accounts, healthcare facilities, MSP relationships, and VMS platforms to support travel nurse staffing goals and maximize placement opportunities.
- Build and maintain client partnerships by understanding facility needs, specialty demand, unit requirements, compliance expectations, and service preferences.
- Maintain accurate job orders, bill rates, shift details, start dates, contract terms, and facility requirements across internal systems and platforms.
- Meet or exceed weekly scorecard standards for submissions and loan lock objectives.
- Monitor account activity, including submissions, interviews, offers, starts, extensions, cancellations, order status, and fulfillment metrics.
- Partner with recruiters to prioritize open orders, identify qualified travel nurse candidates, and drive timely, accurate submissions.
- Ensure candidate submissions meet client, MSP, VMS, and facility requirements while supporting successful placements.
- Manage daily order updates, including Vivian spreadsheet maintenance and other required tracking tools.
- Support client and clinician communication, issue resolution, escalations, and ongoing service delivery.
- Collaborate with credentialing, compliance, payroll, billing, and operations teams to support smooth onboarding and assignments.
- Track account performance metrics, including fill ratios, order volume, response times, starts, extensions, and gross profit performance.
- Identify opportunities to grow existing accounts, increase order share, improve client satisfaction, and strengthen long-term partnerships.
- Maintain accurate account documentation, client contacts, facility information, and communication records in internal systems.
- Stay informed about market trends, travel nurse demand, specialty shortages, bill rate movement, and competitive activity.
- Participate in after-hours interest and submission support rotations as needed.
- Represent the company professionally in client, vendor, clinician, and internal interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
