Travel Manager

Q2 Management•Morganton, NC

7d•Hybrid

About The Position

As a Travel Manager, you could be exposed to many dynamic automotive environments and have the opportunity to meet and work with colleagues in the following states: Alabama, Arizona, Georgia, Indiana, Illinois, Kentucky, Michigan, Mississippi, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

Requirements

Excellent oral and written communication skills
Ability to maintain composure under pressure and foster a sense of control
Flexible schedule to support various shifts and locations
An energetic and achievement-oriented attitude
A dedication to customer service and an “expert-level” of knowledge about clients
Reliable transportation, valid driver’s license, and vehicle insurance
Ability to travel within the operating region

Responsibilities

Provide Empowerment by guiding and developing regional leaders, setting clear expectations, and actively holding teams accountable to company and customer standards
Drive Empowerment by identifying, coaching, and developing on-site talent and future leaders to strengthen team capability and performance
Demonstrate Ownership by managing designated customer sites and travel team operations, ensuring seamless coordination of logistics and day-to-day execution
Take Ownership by collaborating with senior leadership to develop and implement inspection strategies, policies, and procedures aligned with company objectives
Maintain Ownership by establishing KPIs and quality metrics, monitoring performance, and driving continuous improvement across inspection processes
Exercise Ownership by investigating, tracking, and resolving quality issues and non-conformance events to ensure timely resolution and customer satisfaction
Deliver Care through high-quality service, consistent communication, and strong relationships with customers and employees
Reinforce Care by conducting site audits and assessments, coaching teams, and implementing corrective actions to uphold compliance, safety, and performance standards
Promote Care by fostering teamwork and a culture of continuous improvement focused on service excellence
Ensure Transparency by managing performance through structured feedback, including regular reviews and ongoing development conversations
Practice Transparency by documenting performance issues, disciplinary actions, and corrective measures clearly and consistently
Maintain Transparency by communicating findings, updates, and outcomes related to customer concerns and operational issues
Operate with Honesty by maintaining open, clear communication with leadership, HR, customers, and team members
Uphold Honesty by ensuring accuracy in data entry, time reporting, and customer billing, while promoting integrity and trust across the organization