Travel Expert (US Based)

Flash Pack•Coffeyville, KS

3d•$49,000 - $53,000•Remote

About The Position

Flash Pack creates curated social adventures for solo travellers in their 30s, 40s and 50s. Since launching in 2014, we’ve seen impressive year-on-year growth and become the category leader in a thriving, rapidly expanding market with the majority of our business now in the US. We’re well-funded, we’ve shaken up an outdated industry, and we see ourselves as a friendship company far more than a travel company. Our culture is down-to-earth, hard-working and compassionate, built by exceptional people who care deeply about doing work we’re proud of.

Requirements

A strong track record in sales - consistently meeting or exceeding quota in a performance-driven environment.
Experience in building customer rapport: confident in positioning and objection handling, with a relationship-led approach in a B2C environment or with a lifestyle brand, across phone and written word.
Proven ability to multi-task across inbound and outbound enquiries across live chat, phone, and email; balancing speed and attention to detail with personalization.
Comfort working independently: managing pipeline, flagging risks, and making proactive decisions.
Collaborative mindset: able to demonstrate teamwork across mutli-functional/timezone teams. You are proactive with regards to sharing insights
Growth mindset: openness to coaching, willingness to mentor peers, and a drive to continuously raise the bar. Hungry to see your own performance grow, as well as the team’s.
Passion for travel and human connection - you’ll need to resonate with Flash Pack’s mission and customer base.
Adaptability: thrives in a high-growth, startup-style environment with change and ambiguity.
Must be based and have the right to work in the US.

Responsibilities

Engaging new customers across phone, chat and email guiding them through the buying process, handling objections with confidence and consistently exceeding conversion targets.
Managing your sales pipeline independently, including actioning follow ups.
Raising the bar for sales effectiveness across the team.
Connecting deeply with prospective travellers, guiding them through emotionally significant decisions and delivering outstanding results.
Helping to shape how the company sells, refining processes, and sharing insights that influence the way the entire team operates.
Owning your pipeline: managing inbound phone, email, and live chat leads with speed, precision, and care to consistently exceed quota and conversion benchmarks.
Building trust with customers: using discovery questions, storytelling, and empathy to guide travellers toward booking their next big adventure.
Adapting and innovating: tailoring approaches to different customers, testing creative tactics, and flagging risks or shifts in behaviour to managers early.
Driving team effectiveness: sharing best practices, contributing to sales scripts, crafting team wide AI efficiency levers and contributing to objection-handling playbooks.
Collaborating across time-zones: provide handovers between timezone teams, sharing insights.