Travel Experience Counselor I - Schofield Barracks, Hawaii

Amex•Honolulu, HI

9d•Onsite

About The Position

Amex GBT is seeking a Travel Experience Counselor I to join their U.S. Military and Government team. This role specializes in providing seamless travel management services to federal clients, focusing on delivering outstanding customer service to defense & government travelers before, during, and after their business trips. The company utilizes a combination of people and technology to ensure an unforgettable travel experience for their customers.

Requirements

English fluent – written and spoken
Good verbal and written communication skills
Basic Microsoft Office skills
A genuine passion for high-quality customer service
Strong teamworking skills
A positive, “can do” attitude
Willingness to learn and grow
U.S. Citizen
Ability to meet government eligibility requirements, including successful completion of company and government background investigations

Nice To Haves

Second language is a plus
Military experience/certifications as a substitute for some requirements

Responsibilities

Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Raise most complex bookings to more experienced staff