Travel Customer Service Representative (CSR)
About The Position
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support. Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement. If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us. Job Description: Identify early warning signs of potential issues and problem solve Conduct customer training to support roll-out of programs and services Educate customers on utilizing key pharmacy programs and technology Build relationships with facility administration and staff Follow all applicable government regulations including HIPAA Other duties as assigned; Job duties may vary depending on business needs Single Point of Contact for customers Customer Focus Visits Medication cart audits Medication Room Audits Medication cycle fill checks
Requirements
- Registered Pharmacy Technician or Med Tech Certificate
- High School Diploma or equivalent
- At least two years of experience in customer-facing positions
- Exceptional interpersonal skills using advanced verbal and written communications
- Strong problem-solving and organization skills
- Experience using Microsoft Word, Excel, PowerPoint, and Outlook
- Must be willing to travel, including overnight
- Access to a personal vehicle is necessary to perform the duties of this position.
- Ability to read, write, speak and understand the English language
Responsibilities
- Identify early warning signs of potential issues and problem solve
- Conduct customer training to support roll-out of programs and services
- Educate customers on utilizing key pharmacy programs and technology
- Build relationships with facility administration and staff
- Follow all applicable government regulations including HIPAA
- Other duties as assigned; Job duties may vary depending on business needs
- Single Point of Contact for customers
- Customer Focus Visits
- Medication cart audits
- Medication Room Audits
- Medication cycle fill checks
Benefits
- Medical, Dental, Vision, and Life insurance
- 401 (k) (available for Part Time & Full Time EEs)
- Short-term and Long-term disability insurance
- Tuition reimbursement
- Personal Time Off (PTO)
- Competitive pay with annual performance reviews and merit-based raises
- Career growth potential
- Annual on-site voluntary Flu Vaccines
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
