Remote | Travel Customer Representative

Destination Careers•Baltimore, MD

3d•Remote

About The Position

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. The company is committed to exceptional client care, professional training, and creating memorable travel experiences in a supportive environment where team members can grow in tourism and hospitality. The Travel Customer Representative assists clients with their travel needs, provides customer service, and helps ensure trip details are handled carefully. This is a fully remote position for someone interested in travel and helping clients plan meaningful experiences. The role offers a flexible schedule, training and professional development, a supportive team culture, access to travel industry tools and resources, and opportunities for incentive-based earnings and travel perks. The listed salary is $40,000–$65,000 per year.

Requirements

Excellent verbal and written communication skills.
Ability to multitask and manage multiple client needs simultaneously.
Comfort working fully remotely with minimal supervision.
Strong problem-solving and follow-up skills.
Proficiency with email, online forms, and booking tools.
Must be at least 18 years old and have a reliable computer and internet connection.
Passion for travel and helping others plan memorable experiences.

Nice To Haves

Prior experience in customer service, travel, or hospitality.

Responsibilities

Respond to client inquiries about travel destinations, accommodations, transportation, and activities.
Provide professional customer service by phone, email, and online platforms.
Research, prepare, and present travel options suited to client preferences.
Assist with reservations, booking confirmations, and itinerary management.
Maintain accurate records and follow up with clients to ensure satisfaction.
Stay informed about industry updates, promotions, and supplier resources.
Collaborate with team members to provide seamless client experiences.