ATI CORP TRAVEL CONSULTANT ILN

Air Transport International, Inc.•Wilmington, OH

11h•Onsite

About The Position

To provide professional, accurate, cost-effective travel arrangements for internal customers within company guidelines and standards for excellent customer service. This position will require a flexible schedule; shift work, evening hours, Saturdays, and potential Holidays. Schedules will be built based on ATI’s operational needs.

Requirements

Excellent customer service and communication skills with a strong desire to be part of the Corporate Travel Team
Ability to interact tactfully and effectively with customers or prospects
Above average International booking knowledge and internet research skills
Must demonstrate knowledge and ability to operate office equipment
Must possess a High School diploma or GED
Proficient in Microsoft Office

Nice To Haves

Sabre Red, WorldSpan, Amadeus, or Apollo reservation ticketing systems
Four (4) years corporate travel experience and two (2) years international experience

Responsibilities

Receives and prioritizes travel requests
Ensures all reservations are confirmed prior to travel
Imparts international travel information to travelers, such as passport, visa, and inoculation requirements, customs regulations, and currency exchange rates
Answers customer inquiries about transportation services and schedules for trips. Exceeding the expectation of the ATI employee or customer
Issues tickets, types itineraries, obtains confirmation of travel and lodging reservations, and rates. Researches chartered itineraries and follows-up with the vendors and crew members.
Listens to complaints/challenges from customers and seeks to resolve difficulties to customers' satisfaction. Refers complex cases to Manager of Travel and Customer Care for handling
Accepts trip cancellations from customers, and endeavors to reschedule for another time. Processes refunds, exchanges, and tickets, forwards all changes or invoices to the finance department
Assists in the research and tracking of folios, invoices, spoiled tickets and finance reporting
Processes random reservations and miscellaneous duties assigned by immediate supervisor
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action which may be taken
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Other duties as assigned