Travel Consultant
About The Position
A Travel Consultant at AAA is responsible for selling international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel. They leverage personal experiences and educational study trips to share knowledge and expertise. A key aspect of the role is developing long-standing relationships with members, fostering referral and repeat business. Consultants make tailored recommendations to exceed member expectations and cross-sell relevant products like the AAA Member Rewards Credit Card and identify theft referrals. This role offers a career path for future leadership opportunities, with evaluations focusing on sales, customer service, administrative tasks, operations, up-selling, cross-selling, and goal achievement. Successful performance can lead to growth into management positions.
Requirements
- A high school diploma is required
- Must be available to work most Saturdays and some evenings
- You are driven by sales and exceeding your goals
- You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office
- Can type at least 30WPM
- You have a strong and very comfortable relationship with paperwork and you are very organized!
- Must be able to pass a comprehensive criminal background check and thorough urine sample drug screening
Nice To Haves
- Prefer a 2 or 4-year college degree
- Prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment
- Travel is not just a hobby or a wish, it’s your passion
- Prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program, which requires some travel for training
Responsibilities
- Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- Shares knowledge and expertise from personal experiences and/or education study trips
- Develops long-standing relationships with our members and builds referral and repeat business
- Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
- Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals
Benefits
- Extensive training through The Auto Club University
- Regular recognition through various company programs and incentives for trips, cash and prizes
- Company sponsored IATAN cards, providing exclusive travel consultant discounts
- Personal travel opportunities at discounted pricing
- Corporate benefits for insurance products
- Paid educational study trips
- Quarterly incentives/bonuses for achieving established production tiers
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
