Travel Clerk III, Fort Bliss, TX

Technica LLC•El Paso, TX

6d•Onsite

About The Position

Technica LLC seeks to recruit for the position of Travel Clerk III on a Government contract with a place of performance at El Paso TX. This role involves performing transportation duties to facilitate government-sponsored personal property shipments and serving as a team member in duties involving the receipt, storage, issue, and shipment of personal property. The position requires following specific procedures, operating basic office equipment, and possessing familiarity with office terminology. The Travel Clerk III will perform various clerical tasks, including storage management, cataloging, filing, and adapting or interpreting guides and manuals. They will also be responsible for referring recognized problems to others and maintaining a safe work record. A key aspect of the role is the ability to read, comprehend, and execute pertinent travel regulations, brief small and large groups, and counsel military personnel and their families on various types of moves, including Personally Procured Moves (PPM) and household goods claims. The position also involves administrative support, report compilation, and handling complaints. Assignments require a good working knowledge of governing supply systems, programs, policies, and manuals, as well as analytical ability to recognize and solve problems. The role includes processing documents for data input, checking orders for accuracy, compiling reports, and completing tasks in a timely manner. Adherence to Technica's employee handbook, dress code, identification badge, and cellular phone guidance is expected. The Travel Clerk III will assist customers via front desk, email, and telephone, and must be familiar with JTR, DTR, and the 'It's Your Move' pamphlet. They will provide general information on the DPS system, guidance on POV shipments, and review/accept signed documents. Counseling and entering shipments in the Defense Personal Property System (DPS) is a core duty, along with briefing deployment storage entitlements, Levy and ETS briefs, and processing PPM advances. Familiarity with retirement entitlements, extension requests, and assisting the Material Coordinator are also part of the role. The Travel Clerk III will process PPMs for DFAS payment and liaise with different branches of service and agencies on post. The ability to brief in detail regarding entitlements, answer telephones, and manage voicemails and emails is essential. Excellent mathematical, written, and verbal communication skills are required.

Requirements

Must be a US Citizen or Permanent Resident for more than 3 years for CAC/ NACI eligibility.
High school diploma or equivalent
18 years of age
Must be able to pass pre-employment and background checks related to the position.
Must be able to pass a urinalysis.
Valid state driver's license
Candidate must be able to obtain a Secret Clearance
Must be able to stand or sit for prolonged periods of time.
Must be able to read, write, and speak English.
Must be computer literate.
Must be able to work in a team environment or alone, including working in hot, dusty, windy areas for prolong time periods.
Be able to pick up and movement items within a 50 lbs. restriction.
Be capable of climbing and working on equipment at 10 feet above ground limit.
Be capable of using and understanding Personal Protective Equipment (PPE).
A good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines.
Analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data, to establish the facts, and to take or recommend action based upon application or interpretation of established guidelines.
Adequate knowledge of JTR Chapter 5, DTR, It's Your Move Pamphlet.

Nice To Haves

Familiar with the terminology of the office unit.
Familiarize yourself with JTR, DTR, It's your Move pamphlet.
Provide general information on DPS system when soldier is self-counseling.
Provide guidance and information on POV shipment.
Familiar with retirement entitlements and extension requests.
Familiar with different agencies on post and POCs.
Ability to brief in detail regarding entitlements.

Responsibilities

Perform transportation duties to facilitate government sponsored personal property shipments.
Serve as a tier level team member in duties and tasks involving receipt, storage, issue and shipment of personal property.
Follow clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence.
Operate basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs.
Perform various aspects of clerical work such as storage management, cataloging, code, label and file documents in an extensive alphabetical file.
Select appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals.
Refer recognized problems to others.
Perform other duties as assigned.
Maintain a safe work record.
Read, comprehend, retain, and execute pertinent travel regulations.
Brief small and large groups of people.
Counsel all ranks of military personnel and family member to process various types of moves.
Provide counseling to DoD personnel as to entitlement in shipping household goods.
Prepare Personally Procured Move (PPM) documents for Service Members.
Instruct Service Member to property fill out and turn in appropriate documents for finalizing PPMs.
Provide Service Members the basic information to process their household good claims in DPS.
Assist in a variety of administrative matters, maintaining a wide variety of reports.
Compile information and handle and adjust complaints.
Process all required documents for data input.
Accurately check orders for accurate information.
Compile data for daily, weekly, and monthly reports.
Complete assigned tasks in a timely manner.
Comply with Technica Employee Handbook dress code.
Comply with Technica Identification Badge wearing guidance.
Comply with Technica Cellular Phone Guidance.
Assist customer at the front desk, via email and telephonically.
Familiarize yourself with JTR, DTR, It's your Move pamphlet.
Provide general information on DPS system when soldier is self-counseling.
Provide guidance and information on POV shipment.
Accept and review signed document as soldier turn them in at the front desk.
Counsel and enter shipments in Defense Personal Property System (DPS).
Brief deployment storage entitlement and refer to OCO Regulation and research funding.
Brief Levy and ETS brief.
Process PPM advances.
Familiar with retirement entitlements and extension requests.
Assist Material Coordinator with duties.
Process PPM and send to DFAS for payment.
Contact different branches of service to assist members of all branches.
Familiar with different agencies on post and POCs.
Answer telephones.
Listen to and return voicemails and emails throughout the day.