Travel Claims Examiner Customer Service Representative

One80 • Remote - Florida, FL

13d • $17 - $21

About The Position

As a Travel Claims & Customer Service Representative, you will take the first reports of claims and will initiate the claims process. This is a front-line position in our Travel department and is crucial in setting the tone for fulfilling our promise of providing exceptional white-glove service to our claimants and callers. You will use your independent judgment and communication skills to obtain information and determine if coverage exists and relay this information to claimants.

Requirements

• Effective time management skills
• Ability to function independently within established guidelines
• Excellent interpersonal, oral and written communication skills
• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Ability to work effectively in a fast paced team based environment

Responsibilities

• Independently process travel claims in accordance with associated policies
• Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive and proactive manner
• Consistently meet established performance standards, including quantity and quality claims processing standards
• Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
• Ability to function independently within established guidelines.
• Maintain HIPAA compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed