Travel Claims Examiner and Customer Service Representative

Brown & Brown Insurance

10d•$16 - $21•Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. As a Travel Claim Examiner & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience.

Requirements

Effective time management skills
Ability to function independently within established guidelines
Excellent interpersonal, verbal, and written communication skills
Intermediate skill level in Microsoft Office programs
Problem/issue resolution capability
Ability to work effectively in a fast-paced team-based environment

Responsibilities

Independently process travel claims in accordance with associated policies
Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
Consistently meet established performance standards, including quantity and quality claims processing standards
Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
Ability to function independently within established guidelines
Maintain HIPAA compliance