Travel Claims Examiner and Customer Service Representative

Brown & Brown Insurance • Remote - Florida, FL

1d • $16 - $21

About The Position

One80 Intermediaries is seeking a Travel Claims Examiner and Customer Service Representative to join its growing team. The role reviews and analyzes claims to ensure accurate processing in accordance with policy provisions. It handles moderate to complex claim issues, obtains necessary documentation, and approves or denies claims based on established guidelines. The position also receives inbound calls within assigned queues and may provide overflow support for the customer service representative team.

Requirements

• High school diploma or equivalent.
• Ability to function independently within established guidelines.
• Excellent interpersonal, oral, and written communication skills.
• Intermediate skill level in Microsoft Office programs.

Responsibilities

• Analyze and research claim issues of moderate to complex difficulty.
• Comprehend workflows, policy certificates, and policy provisions.
• Review and apply policy provisions when processing claims.
• Request and obtain documentation needed for claim processing and consideration, including scheduling follow-ups.
• Release accurate benefit payments in accordance with CBP policy, industry standards, and applicable TPA or SLA agreements.
• Document required information and follow-up details in the claim system.
• Receive inbound calls within assigned queues and/or as overflow support for the CSR team.

Benefits

• Medical/Rx, dental, and vision coverage
• Life insurance
• Disability insurance
• Employee stock purchase plan (ESPP)
• 401(k)
• Student loan assistance
• Tuition reimbursement
• Free mental health and enhanced advocacy services
• Paid time off
• Holidays
• Preferred partner discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED