Travel Claims & Customer Service Representative
About The Position
As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards, including quantity and quality claims processing standards Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions Ability to function independently within established guidelines. Maintain HIPAA compliance
Requirements
- Effective time management skills
- Ability to function independently within established guidelines
- Excellent interpersonal, verbal, and written communication skills
- Intermediate skill level in Microsoft Office programs
- Problem/issue resolution capability
- Ability to work effectively in a fast-paced team-based environment
Responsibilities
- Independently process travel claims in accordance with associated policies
- Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
- Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
- Consistently meet established performance standards, including quantity and quality claims processing standards
- Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
- Ability to function independently within established guidelines.
- Maintain HIPAA compliance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
