Claims Customer Service Representative

TEKsystems•Troy, NY

2d•$18 - $20•Hybrid

About The Position

Our client is expanding their Loss Drafts Call Center Team and is seeking reliable, customer-focused Customer Service Representatives who can handle homeowner insurance claims with confidence, empathy, and professionalism—even when conversations get tough. If you’re calm under pressure 😎, tech-savvy 💻, and ready to build a career in claims, this role is for you! Calls can range from quick updates to complex conversations (1–45 minutes). Many callers may be frustrated—professionalism and thick skin are key.

Requirements

1+ year of recent customer service experience (Call center preferred; escalations, claims, insurance, front desk, or admin acceptable)
Ability to handle difficult conversations with professionalism
Strong verbal & written communication skills (phone & email)
Proficiency using a Windows PC and navigating multiple systems
Typing speed 35 WPM or higher
Working cellphone (for dual authentication) 📱
Stable internet connection (for hybrid/remote work)
Reliable transportation 🚗

Nice To Haves

2+ years of call center experience
Insurance, mortgage, or claims experience
Auto claims or Medicaid/Medicare experience
Bilingual Spanish 🇪🇸 (Spanish only)

Responsibilities

Handle approximately 35–45 inbound calls per day (average call time: 11–14 minutes)
Assist with existing homeowner insurance claims, coverage, and servicing inquiries
Support policyholders, insurance agents, and financial institutions with claim status and documentation questions
Navigate multiple systems to research, resolve, and document each call accurately
Manage escalated calls and challenging customer interactions professionally
Update claim notes thoroughly to ensure accurate documentation
Make outbound calls as needed for follow-ups and resolutions
Deliver prompt, accurate service while meeting quality and adherence standards