Travel Center Manager

Grand America Hotels & Resorts•Flagstaff, AZ

2d•Onsite

About The Position

The Travel Center Manager will lead, coach, develop, and motivate a high-performing team to consistently deliver outstanding guest service. This role oversees all daily operations of the convenience store, ensuring efficient, safe, and profitable operations. The manager partners with the Merchandiser to maintain appropriate inventory levels, maximize product availability, and ensure merchandise is competitively priced to drive sales and profitability. Collaboration with the Housekeeping Director ensures guest restrooms and shower facilities are maintained to the highest cleanliness standards. The manager works closely with the General Manager and Little America Hotel & Resort properties to develop and maintain competitive fuel pricing strategies. Key responsibilities include monitoring inventory, ordering, receiving, and shrink while ensuring accurate product counts and inventory controls. The role also involves managing staffing, scheduling, labor costs, and payroll to meet operational demands while maintaining productivity goals. Reviewing sales performance, fuel sales, merchandise trends, and operational metrics is crucial for identifying opportunities for increased revenue and improved efficiency. Ensuring compliance with company policies, safety standards, food safety regulations, and all applicable federal, state, and local laws is paramount. The manager must resolve guest concerns professionally and promptly while maintaining a high level of customer satisfaction and fostering a positive culture focused on teamwork, accountability, continuous improvement, and employee development. Maintaining a clean, organized, and guest-focused travel center both inside and outside the facility is also a key aspect of the role.

Requirements

Three to five (3–5) years of management experience in a convenience store, travel center, fuel retail, or similar operation; or Three to five (3–5) years of management experience in hospitality, retail, or another high-volume customer service environment.
Demonstrated leadership experience managing and developing teams.
Strong financial acumen, including experience managing labor, budgets, and operational expenses.
Excellent communication, organizational, and problem-solving skills.
Ability to build collaborative relationships across departments.
Proficiency with point-of-sale systems, Microsoft Office, and other business software.
Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
Ability to stand and walk for extended periods throughout the workday.
Ability to lift, carry, push, and pull up to 50 pounds on a regular basis.
Ability to bend, stoop, kneel, crouch, climb ladders, and reach overhead.
Ability to work both indoors and outdoors in varying weather conditions.
Ability to safely operate standard office equipment, point-of-sale systems, and other business technology.
Ability to work in a fast-paced environment while maintaining attention to detail and guest service standards.
Must be able to respond quickly to operational issues and move throughout the travel center as needed.

Responsibilities

Lead, coach, develop, and motivate a high-performing team that consistently delivers outstanding guest service.
Oversee all daily operations of the convenience store, ensuring efficient, safe, and profitable operations.
Partner with the Merchandiser to maintain appropriate inventory levels, maximize product availability, and ensure merchandise is competitively priced to drive sales and profitability.
Collaborate with the Housekeeping Director to ensure guest restrooms and shower facilities are maintained to the highest cleanliness standards.
Work closely with the General Manager and Little America Hotel & Resort properties to develop and maintain competitive fuel pricing strategies.
Monitor inventory, ordering, receiving, and shrink while ensuring accurate product counts and inventory controls.
Manage staffing, scheduling, labor costs, and payroll to meet operational demands while maintaining productivity goals.
Review sales performance, fuel sales, merchandise trends, and operational metrics to identify opportunities for increased revenue and improved efficiency.
Ensure compliance with company policies, safety standards, food safety regulations, and all applicable federal, state, and local laws.
Resolve guest concerns professionally and promptly while maintaining a high level of customer satisfaction.
Foster a positive culture focused on teamwork, accountability, continuous improvement, and employee development.
Maintain a clean, organized, and guest-focused travel center both inside and outside the facility.