Travel Analyst

Brown‑Forman Corporation • Louisville, KY

1d • Hybrid

About The Position

Brown-Forman is seeking a detail-oriented and service-driven Travel Analyst to support the organization’s corporate travel operations. This role is responsible for managing day-to-day operations with our travel agency, ensuring policy compliance, airfare ticket management, corporate travel communications, and identifying opportunities to improve the employee travel experience. The ideal candidate blends analytical capability with strong relationship management skills and thrives in a fast-paced, global environment.

Requirements

• Bachelor’s degree in Business Administration, Finance, Hospitality, Accounting, or related field
• 2–5 years of experience in corporate travel
• Must have 2+ years of recent, hands-on experience with a major Global Distribution System (GDS) such as Sabre, Amadeus, or Apollo/Galileo
• Experience working with corporate travel booking systems(Concur preferred)
• Strong analytical and reporting skills with proficiency in Microsoft Excel
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Ability to manage multiple priorities and deadlines in a dynamic environment

Nice To Haves

• GTP Certification
• CTA (Certified Travel Associate) or CTC (Certified Travel Counselor)
• Analytical Thinking & Business Intelligence
• Complex Problem-Solving & Root-Cause Resolution
• Agility and Continuous Improvement

Responsibilities

• Global operational management for travel, hotel, and car rental partnerships.
• Monitor SLAs and KPIs, conducting root-cause analysis on service escalations, and implementing corrective actions.
• Create corporate communications for company travel news or alerts.
• Review monthly invoices and agency spend to monitor budget adherence, track savings metrics, and ensure the accuracy of travel-related expenditures.
• Maximize travel ROI by auditing tickets eligible for refunds and implementing a recovery process for unused tickets from departed employees, ensuring all credits are reallocated before expiration.
• Lead new country analysis and operational setup for emerging markets, including Italy and Colombia, while supporting established programs across 15+ countries in EMEA, APAC, and the Americas.

Benefits

• equitable pay structures for individual and company performance
• premium employee experience
• range of premium benefits that reflect our company values and meet the needs of our diverse workforce

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level