Travel Analyst (ICE Transport)

MVM • McAllen, TX

7d • Onsite

About The Position

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Requirements

• Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree) and Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
• Demonstrates excellent verbal and written communication skills.
• Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook.
• Must be willing to learn internal company systems (Saturn, Mercury, etc.).
• Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients.
• Ability to take technical direction and feedback from various sources.
• Committed to providing outstanding customer service and representation of MVM in a professional manner.
• Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
• Strong attention to detail.
• Ability to deliver the highest quality of work under extreme pressure.
• Analytical and problem-solving skills.
• Ability to work a rotating shift, overnight, holidays, and weekends to support a 24/7 operation.
• Ability to obtain/maintain a Security Clearance.
• Favorable credit check for all cleared positions.
• Successfully pass a background investigation, drug screen.
• US Citizenship

Nice To Haves

• Bilingual in English and Spanish preferred.

Responsibilities

• Receives and reviews transportation requests for accuracy to transport minors from emergency influx shelters.
• Schedules transportation of unaccompanied children so that it is completed within 24 hours of receiving the transportation request from government.
• Responsible for assigning all available staff on trips, ensuring we are maximizing staff and controlling overtime.
• Uses company’s internal system to find nearest airports to coordinate bookings with travel contractor.
• Works closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation.
• Responsible for creating ground transportation routes and trips.
• Inputs the travel request as a work order request into the company’s Scheduling System.
• Works with management to identify the appropriately trained and available transportation specialists based on age, gender, and special needs.
• Communicates transport requirement(s) to the transportation specialists.
• Confirms bookings with each TS and appropriate parties.
• Provides TS with date and time of arrival at each office for trip orientation.
• Aids in changing and/or canceling flights, provides TS with travel-related information, and reserves tickets that allow the TS and minors with appropriate seating on flights.
• Remains aware of travel-related information that may cause delays or prevent flight connections from occurring and communicates this information to the TS in route.
• Makes last-minute travel arrangements or cancellations due to inclement weather or other travel emergencies.
• Ensure accurate transportation itinerary information is available to all necessary employees.
• Answer phones and return phone calls in a timely manner.
• Other duties as assigned.

Benefits

• MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
• MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
• If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree