Travel Agent, Internet Help Desk
About The Position
AAA Club Alliance is seeking an Internet Help Desk Travel Advisor to join our dynamic Travel Contact Center Team! This position is responsible for providing exceptional customer service to member’s telephone & email inquiries generated by ACA’s website. This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia) To the qualified candidate, we offer: Competitive base hourly rate. The starting base compensation for this position is $16.10 - $26.00.The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location. Paid Virtual Training - Next Virtual Training Class will begin on Monday, May 4, 2026. Training is mandatory and must be able to attend the full training schedule. Mandatory Training Schedule is Monday through Friday from 9:00am to 5:30pm EST. for approximately 5 weeks. All required computer equipment will be provided to you by AAA Club Alliance Health Insurance (Medical, Vision, Prescription Drug and Dental) Flexible Spending Accounts Wellness and Health Advocate Programs 401(k) with Employer Match Free AAA Membership and so much more What we need from you: Ability to function in a call center environment offering exceptional customer service while assisting members on the proper use of travel tools on AAA Club Alliance website and the resolution of any website related problems. USA Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [email protected].
Requirements
- Ability to function in a call center environment offering exceptional customer service while assisting members on the proper use of travel tools on AAA Club Alliance website and the resolution of any website related problems.
- High School diploma or equivalent.
- Two (2) years of Travel Advisor experience.
- Two (2) years of customer service experience.
- Competent with PC usage.
- Experience using Microsoft Office and email distribution system.
- Internet knowledge preferred.
- Knowledge of an automated airline reservation system and travel sales experience.
- Pass Travel Agent Proficiency (TAP) test within one year of employment preferred.
- Knowledge of Apollo reservation system preferred.
Responsibilities
- Properly answers and accurately processes incoming telephone calls and emails related to website inquiries while demonstrating a pleasant and professional manner.
- Delivers extraordinary customer service to AAA members by accurately answering inquiries and interpreting club policy.
- Proficiency in completing air, car, and hotel reservations using appropriate software.
- Ability to complete cruise and tour bookings generated by website and the handling and distribution of relevant vendor documents.
- Researches and responds to email inquiries with correct information in a professional and courteous manner.
- When required, assist member to complete transactions online, including car and hotel reservations.
- Complies with all AAA Club Alliance policies and procedures in the collection and handling of assets.
- Must establish strong working relationships with e-business in order to handle (member) technical issues on-line.
Benefits
- Competitive base hourly rate.
- The starting base compensation for this position is $16.10 - $26.00.
- Paid Virtual Training - Next Virtual Training Class will begin on Monday, May 4, 2026.
- Training is mandatory and must be able to attend the full training schedule.
- Mandatory Training Schedule is Monday through Friday from 9:00am to 5:30pm EST. for approximately 5 weeks.
- All required computer equipment will be provided to you by AAA Club Alliance
- Health Insurance (Medical, Vision, Prescription Drug and Dental)
- Flexible Spending Accounts
- Wellness and Health Advocate Programs
- 401(k) with Employer Match
- Free AAA Membership
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
