Travel Advisor
About The Position
The Travel Advisor will own the relationship with the member from beginning to end of each travel-related transaction. This role involves selling International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. The advisor will initiate contact with members, past customers, and community prospects to generate new business and encourage repeat business, while maintaining minimum production goals. Additionally, the role requires cross-selling products such as credit cards and membership, and researching, evaluating, and comparing AAA Travel Partner packages to match member needs and deliver exceptional experiences. The advisor must stay current with world events and travel industry developments, investigate and respond to travel-related member questions/complaints, and act as a consultant to tailor products and services for unique vacation experiences. Operational duties include processing and interpreting travel documents, handling ticketing for various travel components, and utilizing industry-specific systems and computer applications. The role requires applying good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Requirements
- High school diploma or equivalent
- 3+ years of general sales experience
- Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills.
- Strong consultative selling skills with the ability to listen to members’ needs
- Self-motivated sales drive and documented sales success
- Detailed knowledge of travel products
- Knowledge of worldwide geography, the ability to read and interpret maps and brochures
- Ability to identify customer needs and recommend solutions
- Application of good judgment and decision making
- Ability to work efficiently both independently and as part of a team
Nice To Haves
- Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
- GDS experience preferred (Apollo/Galileo/Travelport)
- 3+ years of recent experience selling international and domestic travel services
- Bilingual communication skills are a plus
Responsibilities
- Owns the relationship with the member from beginning to end of each travel related transaction.
- Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
- Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
- Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
- Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
- Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
- Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
- Investigates and responds to travel-related member questions/complaints, and recommends solutions.
- Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
- Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
- Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
- Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
- Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Benefits
- Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly.
- Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
