Travel Advisor (Full Service), Travel Contact Center
About The Position
Full-Service Travel Agent | Work From Home Do you have a passion for travel and helping others create unforgettable experiences? AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. If you enjoy planning everything from weekend getaways to complex international vacations while delivering exceptional customer service, we'd love to hear from you. In this work-from-home role, you'll help Members and non-Members book personalized domestic and international travel, build lasting client relationships, and earn monthly sales incentives—all while working for one of the most trusted names in travel.
Requirements
- High school diploma or equivalent (travel school graduates are encouraged to apply).
- At least 2 years of recent leisure travel industry experience.
- Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.
- Strong knowledge of domestic and international travel planning.
- Excellent communication, customer service, sales, and problem-solving skills.
- Extensive worldwide geography knowledge.
- Ability to thrive in a fast-paced, high-volume contact center environment.
- Candidates must reside in one of the following locations: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.
Nice To Haves
- Ticket void and simple exchange experience is a plus.
Responsibilities
- Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
- Assist Members and non-Members via phone, email, and web chat.
- Match travelers with the best destinations, travel products, and exclusive AAA benefits.
- Build long-term client relationships that encourage repeat business.
- Stay current on travel promotions, destinations, and industry trends.
- Process travel reservations while maintaining compliance with ARC regulations and AAA policies.
- Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
- Meet performance goals while providing exceptional customer service.
- Assist with travel-related problem resolution and itinerary changes.
- Mentor fellow Travel Contact Center Associates when needed.
Benefits
- Competitive Pay – Earn $18.00–$24.00 per hour, based on experience and geographical location plus Monthly Performance Incentives for sales and bookings.
- Paid Virtual Training with all required equipment provided.
- Comprehensive benefits
- Work-Life Balance: 3+ weeks PTO accrued in your first year!
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
