Travel Advisor/Group Travel Specialist
About The Position
Atlas Cruises & Tours is seeking two experienced Travel Advisors / Group Reservations Specialists to join their growing team. With over 35 years in business and a proven track record of serving over 30,000 passengers, Atlas specializes in cruises, group travel, meetings and events, resorts, and custom travel experiences. This is a fast-paced, customer-facing role that blends travel reservations and customer service with sales support and new group business development. The ideal candidate will be adept at managing a high volume of client calls, servicing existing reservations, processing payments, and proactively seeking new group travel opportunities through outbound prospecting. Two part-time positions are available, averaging approximately 30 hours per week: one in-office position in Palm Beach Gardens, Florida, and one remote position. Candidates can specify their preference for the in-office, remote, or either position.
Requirements
- Minimum 3 years of travel industry experience required
- Cruise reservation and sales experience strongly preferred
- Knowledge of major cruise lines, resorts and popular vacation destinations
- Experience servicing existing travel reservations
- Comfortable handling both high-volume inbound calls and outbound sales/prospecting calls
- Confident communicating with clients and processing payments by phone
- Excellent verbal and written communication skills
- Strong customer service, sales and problem-solving abilities
- Exceptional attention to detail and organizational skills
- Ability to multitask and manage multiple reservations, deadlines and client requests
- Comfortable learning and working with reservation systems, CRM platforms and online booking technology
- Ability to thrive in a fast-paced, team-oriented environment
- A professional, quiet and dedicated home workspace suitable for frequent client calls (for remote position)
- Two computer monitors (for remote position)
- Reliable high-speed internet; a hardwired Ethernet connection is strongly preferred (for remote position)
- Professional-quality headset with microphone (for remote position)
- Webcam for virtual meetings and training (for remote position)
- Ability to work efficiently across multiple systems simultaneously, including reservation systems, CRM platforms, email, supplier websites and phone systems (for remote position)
- A private work environment appropriate for handling confidential client and payment information (for remote position)
- Reliable availability during assigned working hours (for remote position)
Nice To Haves
- Group travel reservations and servicing
- Cruise reservations and sales
- Group sales or business development
- Outbound sales or lead generation
- Tour operations
- Large group or event travel
- Host agency or consortium environment
- CRM and reservation management systems
Responsibilities
- Handle a high volume of inbound client calls and emails
- Assist clients with cruise, resort, vacation and group travel reservations
- Service existing bookings, including changes, questions and special requests
- Process client payments by phone accurately and securely using company-approved systems
- Assist passengers participating in large group travel programs and special events
- Maintain accurate passenger profiles, reservations, payment records and travel documentation
- Communicate payment deadlines, documentation requirements and other important travel information
- Follow up with clients regarding reservations, payments and outstanding items
- Work directly with cruise lines, hotels, tour operators and destination partners
- Conduct outbound prospecting to identify and develop new group travel leads
- Make outbound calls to prospective group leaders, organizations, associations and other potential clients
- Follow up on new group inquiries and sales opportunities
- Help develop relationships with prospective clients and support client retention and repeat business
- Provide exceptional customer service before, during and after travel
- Work collaboratively with our reservations, group operations, sales and event teams
Benefits
- Supportive and experienced team environment
- Opportunity for professional growth and advancement
- Exposure to unique large-scale group travel and event programs
- Opportunity to work with a wide variety of cruise lines, resorts and international destinations
- Competitive compensation based on experience
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
