Travel Account Leader

American Express Global Business Travel

6d • $66,500 - $123,500 • Onsite

About The Position

Amex GBT is seeking a strategic and operationally minded Account Manager to lead our Meetings & Events (M&E) travel program. In this role, you will drive seamless program adoption, operational excellence, and continuous improvement for our global clients while balancing strategic initiatives with team leadership. You'll serve as a key liaison between internal partners, clients, and external vendors, overseeing a team responsible for air charter and attendee logistics. This position requires a results-oriented leader who can harness data analytics and innovation to optimize costs, enhance processes, and maintain the highest standards of operational precision and client satisfaction.

Requirements

• 5+ years of experience in account management, events coordination, operations management, or related field
• 2+ years of team leadership or supervisory experience with demonstrated ability to hire, develop, and empower team members
• Shown strength with data analysis and reporting tools
• Strong organizational and project management skills with ability to run multiple priorities and tight deadlines
• Excellent communication and cross-functional collaboration abilities
• Attention to detail and commitment to data accuracy with a zero-error mentality
• Experience with travel, logistics, or events management, particularly in high-volume or sophisticated environments
• Confirmed ability to balance critical initiatives with operational execution and team management
• Strong analytical and problem-solving skills with a solutions-oriented mentality

Nice To Haves

• Familiarity with AI and automation tools.
• Experience running large-scale or sophisticated event operations.
• Knowledge of travel management systems and platforms.
• Background in cost optimization or process improvement initiatives.
• Experience with air charter or aviation logistics.
• Proficiency with team management software and performance tracking tools.

Responsibilities

• Develop and implement a comprehensive program adoption strategy, including creating engaging orientation materials, benefit documentation, and use cases; deliver monthly training sessions and communications campaigns to drive stakeholder awareness and participation
• Leverage AI and data analytics to identify targeted process improvements and efficiency gains with a goal of achieving 5% or more in annual cost savings year-over-year; conduct quarterly spend analysis and present actionable recommendations for cost optimization
• Establish performance baselines and identify optimization opportunities through automation and AI implementation; continuously evaluate and recommend innovative solutions to enhance travel program capabilities and implement an AI-driven communication framework
• Oversee and manage a team responsible for air charter and attendee assignment operations, establishing clear processes, business rules, and prioritization logic for attendee-to-flight assignments based on role segmentation (executives, speakers, VIPs, staff, general attendees)
• Lead team efforts to build, maintain, and reconcile detailed arrival and departure manifests across all programs, establishing and enforcing data quality standards to ensure 100% accuracy of attendee information including names, roles, travel windows, flight assignments, and special accommodations
• Serve as the primary liaison between Meetings & Events, travel teams, air charter providers, and internal partners; collaborate with registration, housing, transportation, security, and on-site operations teams to ensure seamless attendee experiences and support data integration across multiple platforms
• Be responsible for team management of real-time operational changes including cancellations, no-shows, substitutions, and last-minute flight adjustments; establish protocols for rapid attendee reassignment and manifest rebalancing while maintaining compliance with business rules and capacity limitations
• Recruit, onboard, and develop a high-performing team by setting clear performance expectations, providing regular feedback, identifying training needs, and fostering a collaborative team culture focused on accuracy, efficiency, and customer service
• Generate and maintain detailed reporting on attendee movement, flight utilization, and manifest accuracy; analyze data to identify trends, gaps, and improvement opportunities while supervising team performance metrics and productivity
• Partner with the Innovation Initiative's Client Success Manager to identify and implement strategic projects that drive operational excellence; supervise operational metrics, identify systemic issues requiring process improvements, and support post-event reconciliation and comprehensive reporting deliverables

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform
• leadership courses
• new job openings available to internal candidates first

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed