Transportation Valet/Driver

Horseshoe Bay Resort•Horseshoe Bay, TX

2h•Onsite

About The Position

Horseshoe Bay Resort is seeking professional and service-oriented Valet Drivers to join the Transportation team. Valet Drivers are responsible for safely transporting guests and members, providing luggage assistance, supporting front drive operations, and delivering a positive guest experience consistent with the resort’s standards of genuine Texas hospitality. This role requires strong driving skills, knowledge of the resort and surrounding areas, and the ability to work collaboratively in a fast-paced, guest-focused environment.

Requirements

Valid driver’s license with a satisfactory motor vehicle report; must pass drug screening and annual renewals.
Must be at least 21 years of age.
Ability to lift and carry luggage and assist valet operations.
Ability to communicate effectively in English; additional language skills are a plus.
Knowledge of and compliance with state driving laws.
Adherence to all resort policies, procedures, and safety standards.

Nice To Haves

High school diploma or equivalent preferred.
Strong communication skills with attention to detail.
Ability to multitask and adapt in a fast-paced environment.
Flexible schedule with availability to work evenings, weekends, holidays, and beyond scheduled hours as needed.
Professional appearance and customer-focused demeanor.
Ability to walk, stand, and move quickly for the majority of the work shift.
Basic knowledge of vehicle operation and maintenance.

Responsibilities

Safely transport guests and members to designated destinations in resort shuttles, vans, and individual vehicles.
Assist guests with luggage and provide support when entering and exiting vehicles.
Support front drive operations and work cohesively with the valet team.
Maintain cleanliness and presentation of all fleet vehicles, interior and exterior, in accordance with resort standards.
Coordinate, track, and respond promptly to transportation requests.
Access, input, and retrieve information using department computer systems.
Accurately complete billing procedures and manage SMS reports.
Maintain composure and professionalism during high-volume and time-sensitive situations.
Maintain working knowledge of resort amenities, schedules, events, and promotions.
Serve as a dispatcher when needed.

Benefits

Medical, dental, and vision insurance
Paid vacation and paid holidays
401(k) plan with employer match
Short-term and long-term disability insurance
Critical illness and accident insurance
Associate Relief Fund
Associate housing and shuttle service (based on availability)
Weekly meal subsidies
Limited access to select resort amenities (based on occupancy and business levels)
Associate discounts on retail and dining at Horseshoe Bay Resort
Discounts at over 100 Crescent Hotels & Resorts properties