Trans Systems Analyst

Verst Logistics•Erlanger, KY

14h•Onsite

About The Position

The Transportation Systems Analyst is responsible for analyzing, maintaining and optimizing the Transportation Management systems. Focusing on improving efficiency, reducing cost and enhancing visibility across the transportation network.

Requirements

Bachelor’s degree in Supply Chain, Information Systems, Business, or related field (or equivalent experience)
3+ years of experience in transportation systems, logistics technology, or IT support
Familiarity with McLeod Software, EDI protocols, and customer portal platforms
Strong analytical skills and attention to detail
Excellent communication and training abilities
Experience with Jira or similar ticketing systems
Ability to manage multiple priorities and collaborate cross-functionally

Responsibilities

Respond to and resolve transportation-related help desk tickets submitted through the help desk ticket system
Set up and maintain users across all operational software platforms and customer portals
Collaborate with software providers and other EDI partners to set up, maintain, and troubleshoot EDI connections
Enforce data accuracy across system master files
Train internal users on operational software and external customers on portal usage
Act as primary contact for external technology vendors regarding training, updates, and troubleshooting.
Utilize PowerBI to create dashboards and reports to assist operations teams and leadership. When needed, liaise between operations and IT to support custom reporting needs for internal teams and customers.
Collaborate with IT and operations on future development of the customer portal and other technology platforms.
Assist in collecting and uploading rates to bid portals for national transportation bids.
Partner with operations leadership to assess and recommend new technologies.
Work with internal and external project managers to implement, onboard, and configure new systems.
Provide support to all areas of Transportation
Assist in special projects or research assignments as directed by leadership