Transportation Supervisor

Evermore Orlando Resort • Lake Buena Vista, FL

7d • Onsite

About The Position

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando
vacation experience. Just steps away from Walt Disney World®, Evermore stretches
across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale
vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team
Members are true trailblazers, reimagining the vacation experience for each
guest. Here, guests create their own adventure, enjoying the best of both
worlds: the space and comforts of vacation home rentals combined with the
amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks
and endless lines, Evermore is the paradise guests crave on their days between
park visits. Imagine endless relaxation around Orlando’s first and only beach
paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by
zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres
of white sand. From beachside bars to a vibrant food hall and rooftop dining
with views of the fireworks, we’ve crafted unforgettable experiences. Guests can
challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water
sports including kayaks and paddleboards, a family water slide, rope swing, and
activities that fill their days including pickleball, bocce ball, and
volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become
part of an energetic team bringing Evermore Orlando Resort to life!

Requirements

• High school diploma or equivalent
• Minimum of two years of experience in guest transportation is required
• Valid Florida CDL Driver’s License with an acceptable driving record and a passenger endorsement.
• Ability to interact with guests utilizing conversational English.
• Attention to detail.
• Strong knowledge of traffic laws and safety regulations
• Exceptional customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and make quick decisions in stressful situations.
• Ability to work independently with minimal supervision.
• Capable of performing role in a busy work environment
• Capable of working flexible scheduled hours, including weekdays, weekends, nights, holidays and rotating schedules.
• Proficient in reading safety procedures and operating guidelines / instructions in English
• Able to sit for extended periods of time.
• Able to safely lift up to 50 pounds.
• Vision, hearing and manual dexterity
• Subject to environmental conditions, work activities can occur inside and outside

Nice To Haves

• Six months of experience as a supervisor preferred.

Responsibilities

• Lead, train, and supervise a team of shuttle drivers, ensuring they adhere to resort policies and meet service standards.
• Assist with creation and maintenance of shuttle driver schedules to ensure adequate coverage for all shifts and routes, including peak hours.
• Plan and optimize shuttle routes, coordinate departures, and address route deviations as needed.
• Ensure that all shuttle drivers follow safety protocols, conduct regular vehicle inspections, and report maintenance issues promptly.
• Maintain a high standard of customer service by addressing guest inquiries and concerns, as well as assisting with golf clubs and boarding.
• Maintain accurate transportation logs, mileage records, and fuel consumption reports.
• Provide training and performance feedback to shuttle drivers, supporting their professional growth.
• Be prepared to manage emergency situations, such as accidents or vehicle breakdowns, ensuring the safety and comfort of passengers.
• Oversee the inventory of shuttle supplies, such as fuel, cleaning materials, and safety equipment.
• Interact with Resort Guest and golfers, answer questions, and provide directions
• Safely operate resort shuttle vehicles, while adhering to all traffic laws and regulations.
• Provide exceptional customer service by assisting guests with loading and unloading, answering questions, and ensuring a pleasant and comfortable experience during transport.
• Assist with training future Team Members promoting the Evermore brand, guiding principles, and service delivery culture.
• Be familiar with resort property and surrounding areas to navigate effectively and provide directions to passengers.
• Assist with creating schedules to meet resort demands and occupancy levels.
• Communicate any safety or vehicle related issues to the Transportation Manager.
• Assist with manage fleet inventory, maintenance service, accident reports with the insurance carrier, and guest injuries calls.
• Conduct periodic training exercises for all resort Team Members operating company vehicles, golf carts, and service moving equipment.
• Track vehicles inspections, registration cards, and insurance cards for annual expiration
• Assist with schedule and negotiate vehicle maintenance with vendors and mechanic shops.
• Assist in providing new hire training and orientation.
• Assist to ensure transportation Team Members are trained.
• Communicate effectively within the department and with other operating departments.
• Interact with Resort Operations and Event partners to support specials requests, events, and incidents.
• Be present in operation, interacting with guests and Team Members, and ensuring quality standards.
• Ensure Team Members have knowledge of resort operations to answer guest questions.
• Provide direction to the assigned shift by assisting in the calls for service.
• Assist the Transportation Manager in providing work performance feedback on drivers.
• Maintain the highest level of employee/guest relations.
• Must be budget conscious and work toward the overall profitability of the resort.
• Assist with audit and track driving licenses expiration date, restrictions, medical certification for specialized vehicles.
• Must be well-mannered, greet guests and Team Members when encountered, and show appreciation to the guest for being at the resort, show willingness to always help guests and Team Members.
• Keep storage area clean, organized and stocked
• Follow all company and safety and security policies and procedures
• Report maintenance defects to Manager
• Perform other duties as assigned

Benefits

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability
• affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
• 401K with employer match
• a robust paid time off policy
• parental and grandparent leave
• family and pet bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees